Magnaquest Technologies - Application Support Engineer - SQL

Skills Required

• Database level Customizations as per client's requirements (SQL& PL/SQL).
• Develop reports for all modules using Crystal Reports tool.
• Integrations with several 3rd party Applications.
• Performing acceptance tests.
• Should be able to trouble shoot any issues that arise during the implementation. If needed, liaise with several internal departments to resolve the issue.
• Provide Training to super users on functionalities, best practices and process.
• Effective communication, presentation, and writing skills are must.
• Excellent Analytical Skills.
• Ability to multi-task and effectively prioritize assignments.
• Should be able to provide documentation related to implementation tasks.
• Provide Updates / feedback to Delivery Manager on the Ongoing Project Activities.
• Should ensure that the time sheets are submitted on regular basis
• Should be able to perform implementation tasks within SLA.
  

Key Responsibilities

• Install and configure software products at client environments, ensuring alignment with business requirements.
  

Database Customizations

• Perform SQL and PL/SQL customizations at the database level as per client specifications.
  

Report Development

• Design and develop reports for various modules using Crystal Reports.
  

Third-Party Integrations

• Implement and support integrations with external third-party applications.
  

User Acceptance Testing (UAT)

• Conduct and support acceptance testing to ensure the product meets business and technical expectations.
  

Issue Troubleshooting

• Identify, troubleshoot, and resolve implementation-related issues. Collaborate with cross-functional teams when required.
  

User Training

• Deliver training to super users on application functionality, best practices, and operational processes.
  

Documentation

• Create and maintain documentation related to implementation, training, and support activities.
  

Project Communication

• Provide regular updates and feedback to the Delivery Manager on project status, milestones, and risks.
  

SLA Adherence

• Execute all tasks and resolve issues within agreed Service Level Agreements (SLAs).
  

Administrative Responsibilities

• Ensure timely submission of timesheets and maintain internal process compliance.