Mac Support Engineer

Mandatory Skills:- Intune and JAMF Configuration

Description

This role is responsible for the maintenance, and direct support of end users with software or hardware issues primarily for Macintosh OS environments.

Responsibilities

• Lead Mac administrator responsible for macOS support
• It is possible that minor support of Windows operating systems in environments with mixed platforms to all end users
• Hands-on experience managing and supporting Intune, Jamf or other MDM solutions.
• Experience with macOS and iOS device lifecycle management, including onboarding, maintenance, and decommissioning of Apple devices.
• Familiarity with device security protocols (e.g., MDM, VPN, Wi-Fi) and security standards for Apple devices
• Create and manage user accounts; configure new user accounts, handle password resets, and troubleshoot login issues
• Experience in implementing and maintaining security policies for Apple devices, including encryption, remote wipe, and device restrictions.
• Excellent troubleshooting skills with the ability to resolve complex technical issues related to device management, security configurations, and software distribution
• Understand and provide user permissions, profiles, and access controls
• Diagnose and resolve technical issues related to hardware, software, and network connectivity
• Provide assistance to end-users, addressing their queries, and resolving technical problems
• Document standard operating procedures (SOPs) and maintain documentation on an ongoing basis
• Create and update troubleshooting documentation and other written guides to ensure consistency
• Perform other duties as assigned
• Strong ITIL process knowledge.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.

Qualifications

• Bachelors degree in Computer Science or related technology field preferred.
• Proficient with Macintosh computers (iMac, Mac Mini, Mac Studio) and iPads.
• Relevant software includes Microsoft Office, ServiceNow, etc.