Logistics Manager

ROLE: Logistic Manager

Location- Pune

Experience required- 4-5 Years

Role and Responsibilities:

The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore.

Key Responsibilities:

1. 
   

   Customer Escalations:





• 
  

  Follow up and resolve customer escalations via email.



• 
  

  Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.





2. 
   

   Team Management:





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  Manage, train, and develop support staff to ensure high performance and professional growth.



• 
  

  Manage the Logistics Coordinator team to ensure smooth operations and effective communication.



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  Control attrition rates among delivery helpers through effective team engagement and support.





3. 
   

   Warehouse Coordination:





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  Coordinate with the warehouse team to address and resolve errors and cancellations.



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  Ensure efficient and timely processing of orders and returns.





4. 
   

   Order and Route Planning:





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  Develop alternative order plans in case of in-transit cancellations.



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  Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.



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  Control route adherence and in-route cancellations to maintain delivery schedules.





5. 
   

   Vendor and Cost Management:





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  Manage vendor agreements to ensure cost efficiency and reliable service.



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  Negotiate and maintain cost-effective logistics solutions with vendors.





6. 
   

   Vehicle and Manpower Planning:





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  Plan and ensure the availability of vehicles required for deliveries.



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  Develop and implement manpower and daily task planning to meet operational needs.





7. 
   

   Process Improvement:





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  Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.



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  Monitor and control in-transit damage and develop strategies to minimize occurrences.





8. 
   

   Repair and Installation TAT Control:





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  Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).





9. 
   

   Escalation Handling:





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  Handle escalations effectively and ensure a systematic approach to resolving issues.



• 
  

  Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications:

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  Bachelors degree in logistics, supply chain management, business administration, or a related field.



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  Proven experience in logistics management or a similar role.



• 
  

  Strong leadership and team management skills.



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  Excellent communication and problem-solving abilities.



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  Proficiency in logistics software and Microsoft Office Suite.



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  Ability to work in a fast-paced and dynamic environment.



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  Strong organizational and multitasking skills.

Join Rentomojo and be part of a company that is transforming the rental industry by providing convenient, affordable, and stylish living solutions. If you are a results-driven individual with a passion for operational excellence, we invite you to apply for the Logistics Executive position and help us shape the future of rental living in India.