8 Logic Monitor Jobs

Core US Banking Application Support: Provide level 2/3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis. Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, Loan servicing, and risk management. Optimize SQL queries, PS Queries, and database scripts for performance tuning and reporting. Design and implement solutions for application support model and analyse bugs/develop fixes for Core Banking Solution by collaborating with Engineering and Product functions. Troubleshoot and resolve customer problems of a complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, configuration or modifications in database tables Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc).to solve problems creatively and effectively. Working experience with companies like FIS, Fiserv, Jack Henry or any 3rd party vendors is a plus. (add exec escalations) Identify and build SMEs. Have 1-1 with team members on a regular basis to help them with their cases/escalations/backlogs Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates. Ability to manage complex projects with extreme attention to detail, data accuracy, and control rigor. EXPERIENCE AND KNOWLEDGE - What you bring: Must have 8+ years of experience, or 6 years with a masters degree Working experience with Unix/Linux , Cloud Technology - AWS/Azure. Advanced Experience with Python, Shell and other scripting languages Demonstrated success in driving DevOps practices and implementing CI/CD pipelines using tools like Jenkins, Bitbucket, and GitLab. Knowledge on Splunk, Snowflake, Hands on and architectural experience working advanced SQL queries, log analysis, understanding Database related errors and debugging the logs CRM/Ticketing knowledge experience - Salesforce, Jira, Confluence Good to have working experience on Monitoring tools like, Cloud Watch, Logic Monitor, Grafana Demonstrated ability to lead a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment. Should wear the Technical Leadership cap and act as the technical lead for backend development projects, providing architectural guidance and strategic direction. Work closely with international teams and stakeholders across different time zones. Expertise in leveraging AI and other emerging technologies to transform support experiences and efficiencies.

The Digital Technology team at United Airlines is responsible for creating and maintaining innovative technology solutions that are scalable and brought to life with cutting-edge architectures, data analytics, and digital solutions. At United Airlines, we believe that inclusion drives innovation, and our shared purpose of "Connecting people. Uniting the world." inspires us to create the best airline with a diverse and inclusive workforce. Our team, spread globally, consists of diverse individuals working together with state-of-the-art technology to build the best airline in aviation history. United Airlines offers various employee-run "Business Resource Group" communities and exceptional benefits like health insurance, parental leave, and space available travel, making it a welcoming and unique place to work. Join our team and contribute to making a positive impact on the world. The PSS-team is tasked with developing and maintaining the Passenger Service System (PSS), a critical component of any airline that manages complex modules like Seats, Inventory, Reservations, and Day-of-Departure processes. Our team is currently working on a new PSS system using the latest digital technologies to provide customers with the best digital experience in the industry. We are looking for a developer to join our team, responsible for planning, designing, developing, and launching efficient systems and solutions to support core organizational functions. The ideal candidate should possess strong communication, analytical, and problem-solving skills to identify and resolve issues effectively, maximizing the benefits of IT and Business investments. Key responsibilities include: - Designing, developing, and modifying software applications/systems - Consulting with Business Analysts and business partners on software solutions - Supporting software development leads during the design phase - Troubleshooting software systems, optimizing performance, and providing follow-up - Developing comprehensive software documentation - Conducting unit testing on developed software - Working on one or more projects, potentially in a project leader role This position is based on local terms and conditions, without expatriate assignments or sponsorship for employment visas. The role is with United Airlines Business Services Pvt. Ltd, a wholly-owned subsidiary of United Airlines Inc. Qualifications: Required: - 5+ years of experience with .NET technologies, especially .NET 6 - 2+ years of experience with Solace/Kafka/MQ event-driven architecture and messaging systems - 2+ years of experience with NoSQL Datastores, preferably DynamoDB - 2+ years of experience with Unix/Linux - 2+ years of experience with Oracle, MySQL, RDBMS - Proficiency in Code Repositories like GitHub - Exposure to Continuous Integration & Continuous Deployment - Familiarity with Cloud services like EKS/ECS - Knowledge of applications performance monitoring tools like Logic Monitor, Data Dog Preferred: - Master's Degree in Computer Science, Information Systems - Cloud Technologies, with preference to AWS - Infrastructure knowledge - Agile Methodologies - Proficiency in Microsoft Office tools: Word, Excel, PowerPoint - Experience in the Airline Industry is a plus United Airlines is an Equal Opportunity Employer, promoting diversity and inclusion. We welcome applications from all backgrounds.,

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties.

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: SDN Global Certification SDN L2 ( Professional level certification) Certification -ACI Network Operations & Incident Management Handle escalations from L1 resources and provide guidance for effective resolution. Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines. Configuration & TroubleshootingConfigure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers. Design, implement, and manage SDN solutions for medium to large-scale networks. Network Security & ComplianceEstablish and enforce network security policies, monitor access, and ensure compliance with security standards. DocumentationPrepare High-Level Design (HLD) and Low-Level Design (LLD) documentation. Maintain updated network schematics and configuration templates. Vendor & Asset ManagementCoordinate with vendors for device support and maintenance. Manage inventory and ensure accurate asset documentation. Performance Reporting & AuditsConduct network equipment testing and maintain audit records to ensure compliance. Customer Interaction & Problem SolvingUnderstand customer requirements and provide effective resolutions. Ensure timely and professional communication to address customer needs. These responsibilities ensure that the SDN infrastructure is robust, secure, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.

Duration: 12Months Work Type: Hybrid Position Description: 4 to 7 years of experience with JMeter and OpenText LoadRunner tool to perform various types of performance tests such as load, stress, endurance, volume, capacity etc. Strong experience in Vugen scripting of http/https, Web services, SAP bundle, True client, Oracle NCA, Citrix protocols using LoadRunner Expertise in production log analysis for workload modelling including ability to analyze client and server-side metrics to validate performance of applications. Hands on experience and exposure to Profiling and/or Deep Diagnostics Tools like Dynatrace, Splunk, New Relic, AppDynamics, AppNeta, Logic Monitor, PerfMon (Performance Monitor) etc. Ability to contribute to performance engineering of applications like SW/HW Sizing, Workload Modelling, Network, Server & code optimization Experience in handling end-to-end Performance Testing Life Cycle with minimal or no guidance. Exposure to GCP or similar Cloud Platform (Azure or Amazon) including testing Cloud Native apps & interpreting metrics using Cloud monitoring tools (OpenShift CaaS, CloudRun e.t.c) Exposure on evaluating Performance as part of Continuous Integration - Continuous Delivery pipeline and DevOps Fair understanding of AI especially Prompt Engineering using LLM including a basic working knowledge of Python Good Understanding of SAP based ERP systems, Web, Desktop, Cloud, Mobile, APIs based Application and Technologies, Middleware and Database related, Operating System level metrics, especially from a point of tracking down performance Issues. Strong problem solving and analytical skills, Ability to work independently and Self-Motivated 11. Excellent written and verbal communication skills, in English. Skills Required: Performance Engineering & Testing using JMeter & LoadRuner GCP Skills Dynatrace or similar skills AI basics Experience Required: 4 to 7 years experience Education Required: BE Education Preferred: BE