NOC Lead

What You'll Do

• Technically lead a team of individuals providing technical support to network infrastructure & Servers, on the below:
• Maintaining and troubleshooting network devices.
• Configuring network devices, such as routers and switches.
• Creating network diagrams and documentation.
• Monitoring network performance and security.
• Installing and updating network software and hardware.
• Assisting with network upgrades and migrations.
• Collaborating with other IT professionals to resolve complex network issues and to optimize network performance.
• Participating in on-call rotations for after-hours support.
• Staying up-to-date with industry advancements and technologies.
• Creating dashboards and alerts for real time health monitoring of the network infrastructure.
• Monitor and maintain server health and performance.
• Troubleshoot and resolve server-related issues.
• Implement and manage server security protocols.
• Perform regular system updates and patches.
• Ensure data backup and disaster recovery plans are in place.
• Document server configurations and maintenance activities.
• Provide technical support and guidance to end-users.
  

Technology Environment

• Global network of 2000+ Cisco and Meraki devices.
• Monitoring tools - logic monitor, Meraki dashboard to track, triage, check performance, availability and latency of network services on routers, switches, Access Points, firewalls and ISP circuit links.
• Palo Alto, Zscaler, Panorama.
  

What You Bring

• 8-12 years of experience in providing support for computer networks, including knowledge of TCP/IP, SNMP, DNS, DHCP, and routing.
• Knowledge of server operating systems Linux and Windows.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork abilities.
• Relevant certifications (like CCNA).
• VPN and Firewall configuration and support