NOC Lead

Job Description :

Title -NOC Team Lead

We are searching for an accomplished NOC (Network Operations Center) Team Lead and Technical Expert with over 10 years of hands-on experience in leading NOC teams and managing complex IT environments. The ideal candidate will possess deep technical expertise in network, server, cloud, and application monitoring, combined with a proven track record in people management, team development, and operational excellence. This role requires a leader who can drive both strategic initiatives and day-to-day operations, ensuring optimal network performance and security while fostering a high-performing team culture.

Job Description

Lead and mentor the NOC team, leveraging extensive people management experience to develop talent, drive accountability, and promote continuous improvement. 

Oversee the real-time monitoring of IT infrastructure, including networks, servers, applications, and cloud environments, using advanced monitoring tools and automation. 

Serve as the technical expert in troubleshooting and resolving complex network and infrastructure issues, ensuring rapid response and minimal downtime. 

Implement and refine both proactive and reactive processes to prevent and address incidents, outages, and performance bottlenecks. 

Collaborate with cross-functional teams and stakeholders to improve operational workflows, enhance system reliability, and uphold security standards. 

Develop and maintain documentation, SOPs, and training materials to ensure consistency and knowledge sharing within the NOC team. 

Drive continuous evaluation of network performance, recommending and implementing improvements based on industry’s best practices and emerging technologies. 

Provide regular reporting and updates to leadership on service metrics and KPIs. 

ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). 

Ensure that network issues are resolved within established SLAs. 

Collaborate with other NOC Shift Leads and teams to address cross-functional issues. 

Analyze incidents, identify root causes, and implement corrective actions as needed. 

Ready to work in 24/7 operational model. 

 Qualifications 

Education: Bachelor’s degree in information technology, Computer Science, or a related field. 

Experience: 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring. 

Leadership: Proven experience in leading and mentoring a team of IT professionals. 

Technical Skills: In-depth knowledge of IT infrastructure, cloud technologies, and network systems. 

Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. 

Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.