Network Engineer Tier 2

Position Title: Network Engineer, Tier 2

Location: India

About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced softwaredefined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.

Role Summary:

Duties and Responsibilities:

• Assisting in customer test & turn-up (DWDM/ADM/Ethernet) • Customer circuit troubleshooting with the aid of industry-standard test equipment • Liaising with all GTT NOC Engineers and Network Operations departments in other countries • Report writing and creating/maintaining inventories • Assisting in the management of a Planned Preventative Maintenance program and schedules • Network installations / troubleshooting • Non-routine duties will be allocated as deemed necessary • Training other members of staff when applicable. • Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment • Periodically inspect the equipment, locate, and correct problems before breakdowns occur • Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable • When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers • Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works • Aim to constantly reduce operational running costs • Review / authorize and manage MOPS (method of procedures) RAs (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works • Provide hands-on and technical assistance during an emergency

Required Experience/Qualifications:

Responsibility for H&S practices

Hours/Travel/Shift (Where Applicable): Mainly US business hour shifts, rotational.

Core Competencies

Problem Solving:

Root Cause Analysis:

IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. • Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.

Universal Competencies

Customer First (Customer Facing):