Linux Admin

Job Title: L1 Support Engineer - Data Analytics and Reporting
Location: Aranthangi
Employment Type: Full-Time, Rotation Shift
Experience: Fresher to 2 Years
Education: Bachelor's Degree in Computer Science, Information Technology, or related field (preferred)

Job Summary:

We are looking for a motivated and proactive L1 Support Engineer to join our team. The ideal candidate should have a passion for Linux, basic networking skills, and customer support. You will be responsible for monitoring data analytics systems, generating reports at scheduled intervals, and providing first-level troubleshooting in case of issues. This role requires working in a rotation shift environment to ensure 24x7 support.

Key Responsibilities:

• Monitor data analytics systems and generate reports at regular intervals.
• Perform L1 troubleshooting for data analytics tools and systems.
• Respond to customer queries and issues promptly and professionally.
• Identify and escalate complex issues to higher support levels when necessary.
• Document issues, troubleshooting steps, and resolutions in a knowledge base.
• Coordinate with internal teams to ensure system availability and performance.
• Maintain effective communication with customers and stakeholders.
• Ensure adherence to SLAs and maintain quality standards.
• Follow rotation shift schedules to provide 24x7 support coverage.

Skills and Qualifications:

• Knowledge of Linux operating systems (basic commands and troubleshooting).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to work in rotation shifts, including nights and weekends.
• Basic knowledge of data analytics tools or willingness to learn.
• Ability to handle customer queries and provide prompt assistance.
• Familiarity with ticketing systems and support processes (preferred).

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and development opportunities.
• Health insurance and other benefits as per company policy.
• Exposure to cutting-edge technologies and professional growth.
• Collaborative and dynamic work environment.

How to Apply:
If you are passionate about technology, customer support, and data analytics, we would love to hear from you! Please send your resume to info@quehive.com with the subject line "L1 Support Engineer Application - [Your Name]".

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: From ₹6,000.00 per month

Benefits:

• Cell phone reimbursement
• Work from home

Work Location: In person

Expected Start Date: 01/04/2025