As a Technical Application Support Executive, your main responsibility will be to provide technical assistance and resolve issues related to software applications for both internal users and external clients. You will need to use your technical expertise, problem-solving skills, and customer-focused mindset to ensure the smooth operation of our business-critical systems. Your tasks will include: - Issue Resolution: You will be the first and second line of support for application-related issues. It will be your responsibility to diagnose, troubleshoot, and resolve technical problems efficiently. - Ticket Management: Managing and maintaining a ticketing system to log, track, and update all queries with a comprehensive history of troubleshooting steps and resolutions. - System Monitoring: Proactively monitoring the performance and health of applications and systems to prevent potential issues before they impact users. - Collaboration: Working closely with cross-functional teams to escalate complex issues and implement effective solutions. - Documentation: Creating and maintaining detailed technical documents, procedures, and a knowledge base to assist users and support teams. - User Training: Delivering training and guidance to internal teams and clients on application functionality and best practices. - Updates and Maintenance: Assisting in the implementation of application updates, patches, and new features, and helping develop maintenance plans and schedules. - Reporting: Generating reports on application performance, recurring issues, and support metrics to support continuous improvement efforts. - Communication: Maintaining clear and professional communication with stakeholders to keep them informed of issue status and resolution process. Qualifications and Skills: - Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. - Experience: Proven experience in technical support, application support, or a similar role. - Technical Proficiency: Good knowledge of operating systems (Linux), experience with ticketing and IT Service Management tools, basic understanding of networking concepts and protocols, familiarity with application management, cloud computing basics, and scripting languages like Python and Bash. - Soft Skills: Exceptional problem-solving and analytical skills, outstanding verbal and written communication skills, strong customer service orientation, excellent time management and organizational skills, and the ability to work independently and as part of a team. In addition to the responsibilities and qualifications mentioned above, you will be required to work in rotational shifts, general shifts, or night shifts. This is a full-time permanent position with benefits such as paid sick time, paid time off, and work-from-home options. Please note that the work location for this position is in person.,
Job Title: L1 Support Engineer - Data Analytics and Reporting Location: Aranthangi Employment Type: Full-Time, Rotation Shift Experience: Fresher to 2 Years Education: Bachelor's Degree in Computer Science, Information Technology, or related field (preferred) Job Summary: We are looking for a motivated and proactive L1 Support Engineer to join our team. The ideal candidate should have a passion for Linux, basic networking skills, and customer support. You will be responsible for monitoring data analytics systems, generating reports at scheduled intervals, and providing first-level troubleshooting in case of issues. This role requires working in a rotation shift environment to ensure 24x7 support. Key Responsibilities: Monitor data analytics systems and generate reports at regular intervals. Perform L1 troubleshooting for data analytics tools and systems. Respond to customer queries and issues promptly and professionally. Identify and escalate complex issues to higher support levels when necessary. Document issues, troubleshooting steps, and resolutions in a knowledge base. Coordinate with internal teams to ensure system availability and performance. Maintain effective communication with customers and stakeholders. Ensure adherence to SLAs and maintain quality standards. Follow rotation shift schedules to provide 24x7 support coverage. Skills and Qualifications: Knowledge of Linux operating systems (basic commands and troubleshooting). Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Strong analytical and problem-solving skills. Good communication and interpersonal skills. Willingness to work in rotation shifts, including nights and weekends. Basic knowledge of data analytics tools or willingness to learn. Ability to handle customer queries and provide prompt assistance. Familiarity with ticketing systems and support processes (preferred). Benefits: Competitive salary and performance-based incentives. Comprehensive training and development opportunities. Health insurance and other benefits as per company policy. Exposure to cutting-edge technologies and professional growth. Collaborative and dynamic work environment. How to Apply: If you are passionate about technology, customer support, and data analytics, we would love to hear from you! Please send your resume to info@quehive.com with the subject line "L1 Support Engineer Application - [Your Name]". Job Types: Full-time, Permanent, Fresher, Internship Contract length: 12 months Pay: From ₹6,000.00 per month Benefits: Cell phone reimbursement Work from home Work Location: In person Expected Start Date: 01/04/2025