QUADRANTECH PVT. LTD. logo

Level - 1 IT Support Engineer

3 - 5 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

support software network video onboarding ids offboarding servicenow installation troubleshooting networking zoom webex networks communication documentation security data backup consulting

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Level - 1 IT Support Engineer

Location:

Hyderabad (Work from Home)

Work Hours:

5:00 pm to 2:00 am

Experience Required:

3-5 years

Interview Method:

Face to Face

Job Summary

We are looking for an IT Support / Help Desk Engineer to provide technical assistance and support to employees. The role involves resolving hardware, software, and network issues, managing assets, and providing support for video conferencing applications. The candidate will play a key role in ensuring smooth IT operations by resolving tickets in a timely manner and assisting users with various technical challenges.

Key Responsibilities

  • Employee onboarding (Ordering of Assets, Setting up Email IDs, etc.) and offboarding.
  • Knowledge of Active Directory.
  • Experience with ticketing tools such as ServiceNow.
  • Software installation and password resets.
  • Granting access and permissions based on approvals.
  • Resolution of tickets in a timely manner.
  • Troubleshooting and resolving hardware, software, and networking issues.
  • Managing hardware and software assets.
  • Resolving Outlook and mailbox-related issues.
  • Assisting users in connecting to video conferencing applications such as Zoom, Webex, etc.
  • Walking remote employees through installing applications and computer peripherals.
Asking targeted questions to diagnose problems.

Required Qualifications

  • Technical knowledge of hardware, software, and networks.
  • Good communication skills.
  • Strong problem-solving and documentation skills.
  • Knowledge of system security, data backup, and recovery processes.

Preferred Qualifications

Experience with IT support in an outsourcing and offshoring consulting environment.

Soft Skills

  • Effective communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Organizational skills for managing multiple tickets and requests.
  • Ability to work independently and as part of a team.

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QUADRANTECH PVT. LTD.

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