Job
Description
Skill required: Talent Development - Learning Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs. Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan. Conduct interviews with facilitators to assess their qualifications and expertise, and subsequently assign them to appropriate workshops based on their skillsets and experience. Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops. Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS). Collaborate with Business Partner and Stakeholders to retrieve session nominations. Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window. Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery. Project management skills (Planning & Organizing) Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well defined Confidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirements Ability to gather, analyze and formulate conclusions on data People management skills (Coaching, listening, giving direction) Cost estimating and financial analysis Strong written and verbal communication skills English language proficiency required Multi-cultural awareness Event planning experience Initiative and bias for action Critical thinking / problem solving skills Conflict resolution, facilitation, negotiation Good time management skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
