Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Kotak Life Insurance
>
Leader & Development Manager - Credit Cards

Leader & Development Manager - Credit Cards

Kotak Life Insurance

3 - 8 years

7 - 11 Lacs

Hyderabad

Posted:11 hours ago| Platform:

Apply

Skills Required

financial services sales credit cards financial operations finance software testing team management customer service payments manual testing personal banking business analysis banking operations emv functional testing product management agile jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

CEC Leader & Development

Department Customer Experience Center Location Thane Reporting Relationship CEC Team Manager- Inbound Position Grade Deputy Manager/Manager
Job Role

Mentor New joinees during OJT

Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks

To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware about the contact centers guidelines

To conduct daily refresher session on product/process/system basis the queries

To conduct daily mail reading session to coach officers on Quality and Handling times

To take customer escalations on calls taken by new officers

Ensure Officers understands the SOPs and deliver the expected performance level

Ensure workstation and system IDs readiness

Working with FG group and improvement their performance.

Graduate

Minimum 2 experience with Kotaks contact center and excellent on product/process knowledge

Minimum Rating of 2 in the appraisal

Excellent communication skills Verbal & Written

Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays

Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

More Jobs at Kotak Life Insurance

Sales Manager Mega Drive 09-May-25

Chennai

2 - 7 yrs

INR 2 - 7 Lacs

Associate Recruitment And Development Manager

Bhopal, Indore, Chandigarh

2 - 4 yrs

INR 1 - 4 Lacs

Recruitment Development Manager_ Kotak Life Insurance.

Rajahmundry, Vijayawada, Belgaum

1 - 6 yrs

INR 2 - 5 Lacs

Managing Partner For Kotak Life insurance Mega Walkin 09-May-25

Chennai

2 - 7 yrs

INR 2 - 6 Lacs

Premier Acquisition Manager-RL SALES-Sales

Mysuru

1 - 6 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kotak Life Insurance

Insurance

Jaipur

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Leader & Development Manager - Credit Cards