Posted:23 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Responsible for leading, motivating and supervising the team of Trainers
• Identify root causes and recommend solutions for improvement
• Plan new batches and ensure smooth transition from NHT to OJT and then to production phase
• Take complete responsibility of performance on the Quality metrics
• Drive/identify improvement areas in assigned area/project especially 0- 90 days performance
• To Create and maintain Knowledge base and up skilling of resources with change in the process
• Set up, improve, drive and streamline monitoring, feedback & other internal processes related to
Quality and Compliance
• Develop Controls to minimize external and internal escalations
• Collect Data, perform analysis and RCA on metrics and publish reports
• Drive Process control & Compliance in addition to managing the audit requirements
• Monitor & conduct deep dive analysis on areas of opportunities within the account and implement
corrective actions, to help achieve desired results- on an ongoing basis
• Focus on identification and highlight any/all compliance defects and recommend action plan
• Ownership of compliance, data security and risk assessment for the process - highlight non-
compliance in time to avoid surprises or before reported by external sources
• Conduct Weekly Review the Reviewer for all Quality analysts and provide appropriate coaching
Desired Skills:
• Excellent verbal and written communication skills
• Graduation in any discipline
• Experience in coaching individuals via observation, feedback, mentoring and task demonstration
• Proficient with MS office (PowerPoint, Excel, Word, etc.)
• Ability to analyze data and extract insights
• Ability to drive initiatives to closure by inter-functional collaboration
• Analytical Skills / Quantitative skills - Should be able to interpret and analyze large volumes of data
at LOB or site level
• Prioritization and time-management; ability to meet timelines
• Must have the ability to work under pressure
Policybazaar
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