Lead Technician - Field Service

Responsibilities

• Liaison between field service technicians, engineering, technical services, and quality assurance divisions.
• Performs work to established quality standards and maintains high levels of customer service.
• Coordinates, schedules, and provides work direction to field service technicians, Oversees safety of assigned personnel in these activities.
• Coordinates maintenance activities
• Responsible for the effective and efficient use of assigned personnel, equipment and material resources for assigned projects.
• May operate Class A combination vehicles and trailers, and Class B vehicles, in support of various field activities in both an interstate and intrastate environment.
• Maintains all tracking forms, logs and records as required, both electronic and written.
• Responsible for inspection and limited routine maintenance.
• Handles inbound and outbound material shipments, material transport, placement, staging, storage and organization. Other tasks may include receiving, picking, packing, shipping, and wire cutting.
• Performs quality assurance inspections as required.
• Prepares, receives and provides appropriate documentation for the delivery or pick up of goods to ensure timely service. Loads, secures and unloads cargo.
  

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• Licenses/Certificates/Designations: CDL Class A
• 4-6 years of field service technician experience
• 2 years of Class A combination vehicle driving and cargo carrying
• Class 7 Forklift certification
• Good communication and customer centric attitude
• Ability to make technical decisions and use sound judgement in a field setting with limited supervision
• First Aid, AED, & CPR certified preferred
• OSHA 10 certified preferred
• Field Service Technician, Construction or Tradesman experience preferred
• Crane and/or rigging experience preferred
• Ability to travel 75%-100%
  

Working Environment

• Driver – Work is generally performed in moving vehicle. Driving required for an extended period with frequent stops and starts. Can be exposed to outdoor weather conditions.
• Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
• Outdoors – Work is generally performed in an outdoor environment, but employee may periodically work in a general office or warehouse. Is exposed to all weather conditions including heat, cold, wind, and moisture.
  

Physical Expectations

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to walk long distances repeatedly throughout the day.
• Employee required to sit and drive a vehicle to perform their job.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).
  

About The Team