Lead Support Specialist( Freshers)

JOB DESCRIPTION

Are you an MBA graduate or an experienced professional with a passion for data, customer support, and operational excellence? We are seeking a dedicated Lead Support Specialist to join our team in a full-time, non-voice role. This position offers a unique opportunity to combine analytical thinking with customer interaction to support business growth and enhance client satisfaction.

Key Responsibilities:

• Monitor, qualify, and verify incoming leads through chat-based communication channels.
• Analyze support trends and customer data to identify improvement opportunities.
• Collaborate with internal teams to optimize lead management and customer experience processes.
• Drive initiatives that improve efficiency, response times, and customer satisfaction.
• Prepare detailed, data-driven reports and communicate key findings to stakeholders.
• Assist leadership in the development and execution of support strategies.

Qualifications & Skills:

• MBA or equivalent postgraduate degree preferred.
• Strong command of MS Office tools (Excel, PowerPoint, Word); familiarity with AI-driven support or sales tools is a plus.
• Excellent analytical, communication, and problem-solving skills.
• Experience in customer support, lead management, or Customer Relations Executive (CRE) roles is an advantage.
• Open to both fresh graduates and experienced professionals.
• Candidates who can join immediately will be given preference.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Communication skills: 1 year (Required)

Language:

• English (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person