We re seeking a Lead Specialist - Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking. A place to enhance your knowledge and leadership skills. Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee & understand the role requirements. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations, process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.
We will count on you to:
Core Accountabilities:
- Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries.
- Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools.
- Leverages in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work.
- Prepares, records and reports customer billing transactions emanating from broker ledger.
- Responds to requests from various stakeholders, and appropriately escalates issues.
- Develops strong client/market relationships providing value added service.
- Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio.
- Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues.
Technical Development:
- Lead/Participate in knowledge sharing forums across onshore / offshore locations.
- Collaborate with peers on complex or contentious reinsurance developments. Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing.
- Provide insights into complex technical jargons and clarify procedures.
- Lead authorization/sign off and approvals on technical reports and documentation.
- Actively take path in the Business Continuity and Business Impact Analysis including a detailed mitigating plan.
- Participate in System Release Testing (Enhancement, Regression, report bugs)
- Mentor and train team members to grow technically and professionally within the organisation.
- Financial Performance
- Lead various Financial KPI (Cash, Funding, Income Exposure, Receivables, Retentions, Claims Collections, etc) review to drive continuous improvement and identify area for improvement.
- Ensuring Working Capital improvement and Bad Debt provisioning requirement well below the existing provision
- Drive complex account/portfolio with a proper account notes / memo highlighting servicing methodology and key concepts/protocols followed for business continuity.
- Leading financial delivery for the team/BU / entities assigned and provide operations dashboard and metrics to show trends, figures, and business insight.
- Drive legacy projects across regions, ensuring minimal / zero balances appearing above 90+ days ageing.
Risk & Compliance:
- Ensure Compliance adherence to internal and external regulators guidelines.
- Participate in Internal/External audits at Team Level and ensure team adherence to various compliances man .
Knowledge and Skills:
- Experience of Re-Insurance Accounting in London Market, Asian market, OR US Market.
- Act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department, and organisational goals.
- Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
- Know-how of markets / legislations / regulators / procedures governing our business
- Technical aptitude, analytical skills, and ability to acquire subject matter expertise on existing and new processes.
- Well-read and up on recent developments and happenings impacting our business.
- Able to engage, influence and negotiate with Clients, Markets and Colleagues in a professional manner.
- Consistently provide guidance by mentoring and/or training Colleagues.
- Consistently deliver superior Client service.
- Strong ability to successfully manage workload considerate to varying demands to manage expectations of all Customers and Stakeholders
- Proven track record with delivery of change, including but not limited to process and people impacts and process improvement to enhance the provision of service.
- Act as a role model by example, attitude and displaying of consistent behaviour committed to a can do culture.
- Graduate (Commerce, Banking & Insurance, and Finance preferable)
What you need to have:
- 10+ years of experience in insurance / Re-insurance broking in the operations / finance areas
- Should have undertaken the responsibility of coaching / mentoring technical experts.
- In -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organization
- Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
- Experience in Re-Insurance Broking Accounts/Fiduciary function.
- Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.)
- Experience influencing others indirectly to accomplish a goal.
- Experience handling multiple client requests.
What makes you stand out?
- Track record of successful fiduciary account management
- Client and/or market facing experience.
- CII certification
- Post-Graduation/Certificate Courses in Insurance
- Adaptable communicator, facilitator, influencer, and problem solver
- Excellent Team Management Skills
- Good relationship skills, Proven ability to work on own initiative as well as in a team.
- Ability to multi-task and prioritize time effectively.
- Understanding of RPA / various process enhancement tools
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
