Lead - Special Initiatives

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Liaising

• Interacting with all the stakeholders and Senior Management team for all Post disbursal activity related to Application submission for PMAY 2. 0 & NCGTC submission.
• Interacting with NHB & regulators for Application & claims submission.

NCGTC - CLSS

• Maximize claim recoveries through proper documentation and timely submission to NCGTC.
• Ensure timely filing of claims of eligible delinquent accounts as per scheme parameters.
• Ensure complete and compliant documentation for each claim to avoid rejections.
• Ensure periodic reports and dashboards on claim status, pending amounts, and realizations.
• Handle escalations of customer/regulator (If any)
• Ensuring Nil observation is received from NHB during NHB audit/ internal and ISO audit

Securitization - Buyout/Sell Down

• Ensure timely payouts to Invesors and maintain servicing schedules.
• Reconcile EMI collections, track prepayments, and manage queries.
• Coordinate with external auditors and stakeholders during due diligence. .

PMAY

• Uploading PMAY application and liaising with NHB for any issues, clarification, reporting and updates
• Ensuring team is processing the PMAY subsidy in line with the PMAY guidelines
• Ensuring Nil observation is received from NHB during NHB audit/ internal and ISO audit
• Ensuring the process has been followed via CRM, avoiding any offline interaction.
• Publishing MIS to stake holder on the status of PMAY fortnightly
• Organising utilization and refund certificate with statutory auditor

Process Reengineering/ Enhancement

• Facilitation of automation process for CPU team which will reduce the manual activities.
• Review processes and suggest improvements, innovate on existing processes which have direct impact on Cost / Revenue / Customer experience.
• Enhance that most of the reporting s are automated to reduce manual dependency

Team Development

• Regular training and guidance to the team members to ensure appropriate understanding of processes and expectations.
• Highlight critical problem to relevant stakeholders and closure
• Nominate team members for functional training as well based on need
• Ensure Team is aligned to organization goals and is contributing 100% to PIFA thereby meeting the KPI targets as defined.

Audit and Compliance

• Ensure NIL critical observation in Internal, external, concurrent and regulatory audits

Stake Holder Management

• Ensuring on time query resolution, attending to customer level / account level queries raised by stakeholders and providing proper guidance
• Regular interaction with Internal/external stakeholders to address issues.