Lead - Special Initiatives

Interacting with all the stakeholders and Senior Management team for all Post disbursal activity related to Application submission for PMAY 2.0 & NCGTC submission.

Interacting with NHB & regulators for Application & claims submission.

Maximize claim recoveries through proper documentation and timely submission to NCGTC.

Ensure timely filing of claims of eligible delinquent accounts as per scheme parameters.

Ensure complete and compliant documentation for each claim to avoid rejections.

Ensure periodic reports and dashboards on claim status, pending amounts, and realizations.

Handle escalations of customer/regulator (If any)

Ensuring Nil observation is received from NHB during NHB audit/ internal and ISO audit

Ensure timely payouts to Invesors and maintain servicing schedules.

Reconcile EMI collections, track prepayments, and manage queries.

Coordinate with external auditors and stakeholders during due diligence..

Uploading PMAY application and liaising with NHB for any issues, clarification, reporting and updates

Ensuring team is processing the PMAY subsidy in line with the PMAY guidelines

Ensuring Nil observation is received from NHB during NHB audit/ internal and ISO audit

Ensuring the process has been followed via CRM, avoiding any offline interaction.

Publishing MIS to stake holder on the status of PMAY fortnightly

Organising utilization and refund certificate with statutory auditor

Facilitation of automation process for CPU team which will reduce the manual activities.

Review processes and suggest improvements, innovate on existing processes which have direct impact on Cost / Revenue / Customer experience.

Enhance that most of the reporting’s are automated to reduce manual dependency

Regular training and guidance to the team members to ensure appropriate understanding of processes and expectations.

Highlight critical problem to relevant stakeholders and closure

Nominate team members for functional training as well based on need

Ensure Team is aligned to organization goals and is contributing 100% to PIFA thereby meeting the KPI targets as defined.

Ensure NIL critical observation in Internal, external, concurrent and regulatory audits

Ensuring on time query resolution, attending to customer level / account level queries raised by stakeholders and providing proper guidance

Regular interaction with Internal/external stakeholders to address issues.