Lead Software Engineer - ServiceNow

Responsibilities:

• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components
• Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
• Identify ServiceNow system deficiencies and recommend solutions
• Participate in creating and developing standards, best practices, support guidelines and procedures
• Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
• Research new feature enhancements and functionalities from ServiceNow
• Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum

Preferred Qualifications:

• 10+ years of hands on experience developing and configuring on the ServiceNow Platform
• ITIL foundations certification
• Minimum 5 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Experience leveraging ServiceNow codeless technologies Flow Designer and Integration Hub
• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
• Experience with CMDB, and integration with other external tools
• Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
• Knowledge of AI and ML Capabilities
• Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services
• Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery)
• Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework
• Solid team player with a "can do” attitude
• Extremely organized with strong time-management skills
• Ability to contribute to and lead projects following Agile or Scaled Agile methodologies
• Process and detail oriented, analytical and inquisitive
• Ability to deliver solutions to improve and automate complex and/or critical business processes
• Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
• Ability to effectively prioritize and execute
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
• Ability to multi-task across project/initiatives and deliver according to time commitments