Lead - Revenue Enablement

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a Lead - Revenue Enablement to develop and deliver effective enablement programs, collaborate with stakeholders, and deliver training to empower the APMEA Field Sellers (AE/AM) and Business Development (BD) teams to achieve their goals. The ideal candidate will have a strong track record of success in sales, product and technical enablement, with experience in delivering training, developing content, optimizing sales processes, and in direct selling roles. Additionally, the ideal candidate will have extremely strong delivery skills, both in-person and virtually, as well as the ability to think strategically and develop innovative solutions to improve sales performance.

Key responsibilities include:

• Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals.
  

• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.
  

• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.
  

• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams.
  

• Develop and implement training programs that empower sales managers with the skills and knowledge needed to effectively coach and lead their teams.
  

• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.
  

• Assess the effectiveness of training programs and make recommendations for improvement.
  

Qualifications

• Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.
  

• 5+ years of combined experience in enablement and sales, preferably in a technology or SaaS company.
  

• Extremely strong delivery skills, both in-person and virtually
  

• Excellent communication and interpersonal skills
  

• Ability to stay organized and manage multiple projects simultaneously
  

• Strong analytical and problem-solving skills
  

• Ability to work independently and collaboratively in a fast-paced environment.
  

• A proactive and adaptable mindset with a commitment to continuous improvement.
  

Additional Information

Fresh vision. Real impact. Come build it with us.