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Lead Platform Engineer - Service Management

Lead Platform Engineer - Service Management

Mastercard

5 - 8 years

16 - 20 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

service management project management information security change management pmp itsm stakeholder management waterfall database engineering digital payments scrum agile project planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

Primary responsibilities include overall accountability of ITSM Service Management as well as satisfying the intended business results. Core responsibility for managing relationships and communicating with the project sponsor, senior management and a wide range of project contributors. Identifies key barriers to a teams success and actively manages all mitigation activities.

Role

The role will have equal ITSM Management and PMO responsibilities as follows: ITSM Management: we have developed a ITSM management process which monitors, governs and assesses within our Database Engineering areas
The successful candidate will drive this process with responsibilities as follows: Day to day management and running of the end to end one aspect of Service (Incident/Problem/ Change/Asset) management process
Ensuring governance of process efficiently & effectively with aim to have organizations KPIs meeting expectations Chair relevant meetings and follow-ups with technical team
Provide accurate reporting on the progress
Liaise with multiple stakeholders and teams across the wider business to ensure quality and governance is progressed efficiently Identify and drive areas for improvements where suitable
PMO: Provide support to the current PMO and to help embed processes and governance in this area via the following activities: Produce senior management board packs, Steering & Operating Committees and other ad hoc board requests
Work with other members of PMO, support production of meaningful plans at programme and portfolio level, monitoring progress against tasks and analysing information to track project status
Manage RAID at programme and portfolio level Ensure governance is followed for all processes and documents are version controlled and saved in the relevant area
Drive Project Managers for weekly reporting; to challenge where necessary to circulate to key stakeholders to the agreed timelines

All About

You Previous ITIL management or PMO experience in a mid/large corporate organisation
Experience of working in a cross-functional environmentCertified in Mastercard equivalent Federated Incident or Change Management or Problem Management
Understanding of both Agile and Waterfall methodologies and working environments
Excellent planning, organisation and analytical skills
Excellent communicator, both verbal and written
Strong stakeholder management skills
Proactive and flexible, with the ability to work collaboratively as part of a team and as an individual

Education:

Bachelors degree or equivalent combination of training and experience
- FIM/FPM/FCM or equivalent Certified Scrum / PMP / SAFE Certification preferred Knowledge / Experience: Advance level knowledge of Service Management aspects especially on Incident, Problem and Change management
- Experience in running Change review Boards and Problem Investigations- Advanced knowledge and demonstrated expertise in the areas of planning and project management required processes and techniques
5 to 8 years of experience with structured methodology and project planning tools
Knowledge of MasterCard and the payments industry preferred

Skills/ Abilities

FIM/FPM/FCM certification- Listening, oral, written and presentation skills and effective interpersonal skills
Organizational and planning and multi-tasking skills
Strong leadership, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships
Demonstrate ethics and values to generate high team trust
Work Conditions: Some travel may be required.

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Lead Platform Engineer - Service Management