About The Company
Orange Health Labs is building India’s more futuristic diagnostic company that enables Indian consumers to get their diagnostic tests with ultimate convenience, reliability & speed.Launched in 2020, Orange Health Labs is now a top-10 diagnostic brand across India's 4 largest metro cities: Bangalore, Delhi, Mumbai, and Hyderabad. Founded by healthcare leaders, Dhruv Gupta & Tarun Bhambra, the Orange Health Labs team now consists of over 900 O-Rangers across our locations. Having served over 1 million customers, we are now also India’s highest-rated diagnostic lab, and we take extreme pride in the customer love that we get! We are backed by high-quality investors like Accel, Bertelsmann India, General Catalyst, Y Combinator, along with other marquee healthcare and global investors. Diagnostics is the starting point of most healthcare journeys, so it's a need for every family, and we want to be the brand of choice.
Join us to make diagnostics 10x more convenient, 10x more accurate - 10x better!
How will you make an impact?
We are seeking a dedicated and experienced MER Lead to join our dynamic team in the healthcare insurance industry. The ideal candidate will have a strong clinical background and proven leadership in medical underwriting or tele-assessment operations. In this role, you will oversee a team of trained medical professionals who conduct telephonic assessments and review clinical information for insurance applications. Your expertise will ensure the accuracy of health declarations and their impact on policy decisions. As the primary clinical reviewer and signatory, you will also be responsible for maintaining quality assurance standards and driving team training initiatives.
Why You Might Be Excited About Us
- We are on a mission to build the fastest diagnostic lab in India.
- We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9/5
- Our team has a wide range of experience .Folks at OH have worked earlier with companies like Phonepe, Flipkart, Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too.
- We care for your career & growth and hence we will help you to shape a career you are excited about.
- We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is also in the top 90% of companies.
- Competitive Pay + ESOPs
What will you get to do?
- MER Oversight
- Review and validate Medical Examination Reports (MERs) prepared by the internal team based on client tele-interviews.
- Sign off on MERs in line with insurer underwriting guidelines.
- Identify, flag, and assess complex or medically ambiguous cases for further evaluation.
- Team Building & Supervision
- Lead and mentor a team of qualified medical professionals (e.g., B.Sc Nursing, GNM, BHMS, BAMS, BDS).
- Train team members on interview protocols, medical documentation standards, and insurer-specific workflows.
- Monitor team performance to ensure consistency and adherence to best practices.
- Medical Compliance & Quality Control
- Ensure all MERs meet medical accuracy, insurer requirements, and regulatory compliance.
- Maintain high documentation standards and escalate quality deviations for corrective action.
- Conduct periodic audits and provide feedback for continuous quality improvement.
- Cross-Functional Collaboration
- Work closely with sales and product teams to optimize workflows and define process enhancements.
- Collaborate with insurance partner underwriting teams to align on updated medical criteria and review guidelines.
Metrics for the role
- MER Quality Accuracy Rate
- Turnaround Time (TAT) Compliance
- Team Training Effectiveness
- Escalation & Resolution Rate
Skills We Are Looking For
- 1 - 3 years of clinical practice or relevant documentation/assessment experience
- Exposure to telemedicine, insurance, TPA, or medical documentation is a plus
- Experience leading teams is advantageous but not mandatory
- Strong clinical reasoning and judgment
- Comfortable with structured documentation and digital tools (EMRs, CRMs)
- Excellent communication and training abilities
- Detail-oriented, ethical, and process-driven
Join our dynamic and dedicated team of professionals at Orange Health, where you can contribute to improving healthcare outcomes through accurate and reliable diagnostic testing.
Get to know us even more :)Know more: Web | iOS | Android | Linkedin | Instagram | Twitter | Glassdoor So if you think you have that extra"orange"nary quality in you, we can't wait to welcome you.Skills: clinical reasoning,digital tools proficiency,telemedicine,mers,insurance,team leadership,medical documentation,communication skills,insurance knowledge
