Lead IT Support Specialist | WFH | US MNC

0 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Role- Lead IT Support Specialist – (Service Operations & O365/Azure)


Work mode: WFH

Week offs: Sat/Sun

Budget: 13LPA


Key Responsibilities:


  • Major Incident & SLA Management
  • Exchange Online (mailbox, distribution, public folders)
  • Patch Management & Emergency Fixes
  • Office 365 & Email Security (anti-phishing/anti-malware)
  • VPN, Desktop, Printer, and Mobile Device Support
  • Knowledge Base & Escalation Documentation
  • Compliance: Password Policies & Data Privacy
  • Service Desk Workflow Optimization & Automation
  • Windows OS / macOS troubleshooting
  • ISP, Hardware support
  • LAN/WAN troubleshooting
  • Microsoft 365, Outlook, Teams support
  • Active Directory and Group Policy basics
  • Networking fundamentals (IP, DNS, DHCP)



Candidates should be from Delhi/NCR only

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