Posted:8 hours ago|
Platform:
Work from Office
Full Time
Weare seeking a motivated and detail-oriented Helpdesk Lead (IT Support Team) toprovide managed first-line support across Active Directory (AD), DNS, DHCP,Microsoft 365, MS Intune, and other IT infrastructure services.
1 IncidentManagement & Troubleshooting:
Provide first-level troubleshooting and resolution for issues related to AD, DNS, DHCP, and Microsoft 365.Address user access issues, application errors, and system connectivityconcerns.
2Active Directory (AD):
Manage user accounts, password resets, and group policies.Perform account lockout analysis and role-based access management.
3DNS & DHCP Management:
Address DNS and DHCP-related configuration and connectivity issues.Monitor IP address assignments and ensure accurate DNS entries.
4Microsoft 365 Support:
Troubleshoot issues with Outlook, Teams, SharePoint, and OneDrive.Perform basic license management and escalate advanced issues.
5MS Intune:
Support device enrolment and basic troubleshooting for managed devices.Address compliance policy violations and assist users with Intune
6.BasicNetwork & Security Knowledge:
Understand network basics (IP, subnets, firewalls, and routing).Support basic VAPT-related tasks, such as gathering data for vulnerabilityscans and addressing common vulnerabilities with guidance.
7ITIL Processes:
Follow ITIL best practices for incident, request, and change management.Log, prioritize, and escalate tickets as required.8 General Support:Respond to user queries via email, phone, or ticketing systems.
Escalate unresolved issues to L2 or L3 support teams when necessary.
Tata Communications
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