Lead Incident Manager

Job Title:

Location:

Experience Required:

Role Overview:

Incident Manager

Key Responsibilities

• Lead the end-to-end incident management process for core and digital banking applications.
• Perform technical triage to identify the layer (infrastructure, middleware, application, or database) where issues occur.
• Collaborate with cross-functional teams to drive quick resolution of incidents and minimize downtime.
• Communicate incident updates and post-incident reports to stakeholders and management.
• Analyze recurring incidents and propose preventive measures for long-term stability.
• Ensure compliance with internal and regulatory standards for IT operations within the banking environment.
  

Required Skills & Experience

• 5–7 years of hands-on experience in incident management within the banking sector.
• Strong understanding of core banking applications such as Finacle.
• Technical knowledge across IT layers (application, database, middleware, infrastructure).
• Solid experience with digital banking and payment systems.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
  

Preferred Skills

• ITIL certification or equivalent in incident/problem management frameworks.
• Working knowledge of other banking applications: Finastra, Wealth Management, AML, etc.
• Experience with monitoring tools such as Dynatrace.
• Familiarity with banking security standards and regulatory compliance.
• Hands-on experience with incident management tools (e.g., ServiceNow, Remedy).