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Amrapali Services
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Lead I - Cloud Infrastructure Services

Lead I - Cloud Infrastructure Services

Amrapali Services

5 - 8 years

0 Lacs

thiruvananthapuram kerala india

Posted:1 week ago| Platform:

Apply

Skills Required

resolve security data phishing engineering dkim troubleshooting monitoring service compliance ai communication documentation networking server management storage backup azure gcp automation database configuration itil wan powershell python dhcp linux

Work Mode

On-site

Job Type

Full Time

Job Description

Role Proficiency:

Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates.

Mandatory Skills: Email Security, Data Loss Prevention (DLP), Phishing

Key Responsibilities:

Experience:

Preferred Technology:

Education Qualification :Bachelors of Engineering (Computer science )

Email Protection, Targeted Attack Protection

policies for inbound/outbound filtering

SMTP, SPF, DKIM, DMARC

primary point of contact

phishing email analysis

email alerts and incidents

administrator

email MTAs

Standard Operating Procedures (SOPs)

upgrades and maintenance

Incident, Service Request, Change, and Problem Management

platform-related tickets

countermeasures and mitigating controls

Secure Email Gateway (SEG)

ITSM tools

Flexible to work 24×7

Skill Examples :

Knowledge Examples

Strong understanding of
customer infrastructure
and related
Configuration Items (CIs)
.
ITIL Foundation Certified.
Thorough
hardware knowledge
and basic
capacity planning
understanding.
Solid understanding of
storage and backup fundamentals
.

Networking

Hands-on experience with
routers, switches, and firewalls
.
Working knowledge of
BGP
,
load balancers
, and
WAN optimizers
.
Advanced
backup and restore
knowledge using enterprise tools.

Server

Basic to intermediate knowledge of
PowerShell, Bash, and Python scripting
.
Skilled in
AD group policy management
, troubleshooting, and tools.
Understanding of
AD object creation, DNS, DHCP, DFS
, and SCCM/SCOM administration.

Storage and Backup

Subject Matter Expert (SME)
in at least one
storage or backup technology
.

Tools

Proficient in
Windows and Linux OS troubleshooting
and administration.

Monitoring

Strong knowledge of
ITIL processes
and monitoring functions.

Database

Knowledge of
general database management
,
OS systems
, and
networking fundamentals
.

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