Lead Extended Warranty Non Motor Claims

Bajaj Allianz General Insurance

0 years

0 Lacs

lamphel manipur india

Posted:1 week ago| Platform:

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Skills Required

recruitment development data monitoring reports audit compliance audits processing finance management resolve training

Work Mode

On-site

Job Type

Full Time

Job Description

Team Management
Participate in recruitment process to identify the right talent within the function
Guide and direct the team in efficiently achieving their targets
Establish individual performance expectations and regularly review individual performance of the team.
Identify and create development opportunities for team members to enhance functional knowledge
Non Motor Claims Management
Implement Claims SOP within the team and ensure adherence of the same.
Handle large claim data and work load distribution within the team based on claims volume
Monitoring day to day claims activities and ensure claim settlement as per agreed TAT
Guide and direct the team member in handling large claim data
Implement reports/MIS for daily/weekly/monthly basis based on settled claims
Participate/lead clients review meetings as and when required.
Audit and compliance management
Coordinate with clients for conducting regular field audits, identify and highlight any gaps if noticed. Prepare audit reports and suggest corrective actions.
Collaborate with cross-functional team including claim processing, underwriters, Re-insurance team, finance and operations to address and handle operational requirements.
Customer grievance management
Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization
Resolve critical complaints by handholding the team member and interacting with stakeholders like clients/underwriter/channel etc.
Training and Skill Development
Conduct periodic training sessions for claims team, CFU team and other stakeholders as the case may be.
Study best practices adopted by competitors/TPAs and discuss the same with superiors

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