Lead

As a Customer Service Representative at Everise, you will play a crucial role in providing outstanding service to customers, serving as the primary point of contact for inquiries related to client programs. Your dedication to addressing customer needs and building relationships will contribute to enhancing trust and satisfaction in the products and services offered by our clients. Key Responsibilities: - Professionally handle a high volume of incoming calls - Thoroughly gather customer information, assess needs, and provide relevant product/service information - Navigate multiple systems efficiently to assist customers effectively - Resolve customer issues following one-call resolution guidelines or escalation processes - Meet or exceed performance metrics set by the company and clients - Identify opportunities for process improvements to enhance customer experience - Compile and generate reports as necessary - Embrace changes in the business environment and adapt accordingly Qualifications: - Minimum 1 year of customer service experience, preferably in the healthcare industry; relevant education can be substituted for experience - Stable work history - Professional appearance - Strong attention to detail and excellent communication skills - Proficiency in Microsoft applications - Bilingual proficiency in Spanish and English is advantageous - Passion for excellence in customer care, particularly for senior citizens - Strong decision-making and analytical skills - Ability to understand and articulate product/service information to customers - Flexibility in schedule, including weekends, evenings, holidays, and overtime - High integrity and commitment to customer satisfaction - Meet attendance and dependability requirements - Typing speed of at least 30 words per minute - Team player with a positive attitude If you possess the necessary skills and have the drive to excel, we are excited to consider you for this opportunity.,