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Lead Engineer IVR Systems CES Team

8 - 13 years

7 - 17 Lacs

hyderabad delhi / ncr mumbai (all areas)

Posted:1 day ago| Platform: Naukri logo

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Skills Required

ivr twilio java azure ivr development customer support systems team leadership node.js api development salesforce crm ces hrms ci/cd .net aws observability kubernetes

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Department:

Experience Required:

Role Overview

Key Responsibilities

  • Lead end-to-end

    SDLC

     for IVR applications.
  • Design & develop IVR solutions using

    Twilio (mandatory)

    ; M365 is a plus.
  • Build & optimize IVR call flows, prompts, and routing logic.
  • Integrate IVR with backend services, databases, and

    CRM (Salesforce)

    .
  • Develop backend services/APIs supporting CES operations.
  • Ensure system reliability with

    observability & monitoring solutions

    .
  • Write, review, and optimize code in

    Node.js, .Net, Java, JavaScript

    .
  • Mentor junior engineers and ensure coding best practices.
  • Collaborate with cross-functional teams (QA, L&D, Compliance).
  • Ensure compliance with

    security & regulatory standards

    .

Technical Skills & Qualifications

  • IVR Platforms:

     Twilio (mandatory), M365 (good to have).

  • Programming:

     Node.js, .Net, Java, JavaScript.

  • Cloud/DevOps:

     AWS/Azure, Kubernetes, CI/CD pipelines.

  • Tools:

     Jira, GitHub, Confluence.
  • Strong knowledge of

    security, privacy, and compliance standards

    .

  • Certifications

     in Twilio, Cyara preferred.

Preferred Qualifications

  • Experience in

    fintech

     or

    customer support platforms

    .
  • Exposure to

    escalation management, partner scorecards, VOC programs

    .
  • Contributions to

    open-source projects

     or technical publications.

Interested can share their updated resume to anitha.mudaliyar@quantaleap.com

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