6 Ivr Development Jobs

Job Title: Lead Engineer IVR Systems (CES Team) Department: Customer Experience & Support (CES) Experience Required: 8+ Years (3+ years in IVR Development, 2+ years in Team Leadership) Role Overview We are looking for a Lead IVR Software Engineer to join the CES team. The role involves architecting, developing, and maintaining scalable IVR systems that enhance customer engagement and operational efficiency. The ideal candidate will have strong expertise in Twilio IVR , backend integration, and team leadership, driving innovation and reliability across CES operations Key Responsibilities Lead end-to-end SDLC for IVR applications. Design & develop IVR solutions using Twilio (mandatory) ; M365 ...

Roles & Responsibilities: Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI. Skill on IVR development and troubleshooting. Knowledge on integration of dialer with other systems and voice bots etc. Dialing strategy to setup outbound campaign and design outbound campaign strategy. Should be able to create custom report on Dialer. Should be able to interpret Dialer MIS. Should be able to support large volume of support tickets and user base. Knowledge on patch and compliance management. Knowledge on Aspect/Alvaria dialer would be preferred.

The ideal candidate will be responsible for developing high-quality applications and designing and implementing testable and scalable code. Expertise in Asterisk Soft switch, Asterisk-based applications, Vicidial, Freepbx, AGI programming, IVR development, Perl, PHP, Python scripting, SIP, and PRI interface is required. Additionally, a good knowledge of Windows & Linux Client Operating Systems, Speech recognition based core Engine, Python machine learning programming, communication hardware like Sangoma, Digium, Cisco routers, L3 switches, and firewall is necessary. Proficiency in databases including MySQL, MSSQL, and Oracle is expected. The candidate should have a Bachelor's degree or equiv...

As an Application Software Engineer at our organization, you will play a crucial role in developing and maintaining software solutions that contribute to the success of our projects. With a focus on Full Stack Development, you will utilize your expertise in Dot Net, Java, JSP, SQL, and C# with ASP, HTML, and JavaScript languages to create efficient and effective solutions. Your responsibilities will include configuring Avaya Experience Portal, developing IVR systems using Orchestration Designer, and designing call-flows based on requirement documentation and workshops. To excel in this role, you must demonstrate expert knowledge in VXML, CXML, SSML, XML, JAVA, JSON, and SVN repositories. Add...

Key Responsibilities Work with the latest version of Asterisk and develop IVR and call center applications Integrate Asterisk with PSTN, SIP servers, and databases like MySQL and MSSQL Utilize EAGI, Fast AGI, and AGI interfaces for advanced Asterisk configurations Write and maintain scripts in Shell, Perl, and Python for automation and customization Manage hosted VoIP installations and maintain strong knowledge of PBX, SIP, and RTP protocols Handle multi-Asterisk server architectures and ensure stable configurations Create and manage Dial-plans, Asterisk Gateway Interface, and Asterisk Manager Interface Work on Queues, IVR systems, voicemail apps, and handle troubleshooting and installation ...

Role & responsibilities Top notch-programming skills in Core Java and its framework. Good understanding of OOPS concepts. Good knowledge of MySQL queries. Good knowledge of REST/SOAP API. Knowledge of IVR Architecture. Knowledge on IVR development and configurations Experience in CISCO IVR and call studio flow. Working knowledge on IVR environments and Operating systems. Development exposure with backend systems integration with IVR via REST API/SOAP/any 3rd Party API Framework. Basic knowledge of agile ways of working. Extensive hands-on experience in building self-service IVR applications using VXML, Java. Requirement gathering from business team and raising the requirement with the develo...