Lead Engineer - Fleet Management

Roles and Responsibilities

• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• * Technical issues troubleshooting/resolution in a timely manner
• * Reduce on site services' execution jobs by solving technical issues remotely
• * Act as technical expert for customers using the remote system and process
• * If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources
• * Receive, Log, Resolve issue(s) quick OR when necessary, Forward issues to correct cross-function to resolve the issue fast
• * Collecting of fleet issues to support the emergent issue process
• * Optimizing of first fix rate via telephone and remote support
• * Participation in the 24/7/365 Support shifts per Aero business structure and product line, which includes weekend duty
• * Participate in product line trainings for all Aero products to broaden your product knowledge and expertise.
  

Required Qualifications

• Degree in Engineering
• * 3-10 years previous work experience as field services technician (Controls/Electric) on various controls panels (Woodward/GE/Fanuc)
• * Be able to read and interpret electrical/mechanical flow and instrument diagrams.
• * Self-initiated communications with end user (on-site customers) to help resolve issues.
• * Working/hands-on knowledge of products and services of Aero Product line (LM/TM2500, LM6000, LMS100)
• * Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)
• * Fluent working knowledge of English. Multilingual speakers are welcome
  

Desired Characteristics

• Strong verbal and written communication skills; ssue tracking in the business’s applied tool(s)
• Strong interpersonal skills; ability to work with different stakeholders to achieve common goal(s)
• Ability to analyze operating data to understand nature of customer issues quickly
• Able to interface at all levels of the organization both internally and externally
  

Additional Information

Relocation Assistance Provided:

• This is a remote position