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Tata Communications
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Lead - Customer Interaction Suite

Lead - Customer Interaction Suite

Tata Communications

5 - 7 years

8 - 12 Lacs

chennai

Posted:2 months ago| Platform:

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Skills Required

genesys shuttering center management cloud architecture site engineering plaster project management flooring concreting business development autocad branch management counselling brick work

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role :

ATechnical position that acts as a technical Level2 expert for Genesys CloudContact Center solution deployment. Requires strong knowledge and understandingof Genesys Cloud architecture, Applications, infrastructure, Systems design andIntegrations. Responsible for Implementation of the requirements and supportingcustomer at different stages during the customer service life cycle.

Key Responsibilities :

Deployment / Configuration of Genesys Cloudcontact center based on the low-level design
Create test plan as per Businessrequirement and validate all functionalities
Provide Training to End users (Agents /Supervisors / Admin)
Identify and resolve issues observed duringdeployment and testing phase.
Interactwith OEM / CFT for issue resolutions.

Major Duties & Responsibilities:

Strong passion for learning and teaching others
Outgoing personality.
Motivated and self-starting.
Ability to think creatively and come up with proactive ideas.
Strong problem-solving skills
Must be able to communicate effectively and in a constructive manner with customers, management, peers and co-workers.

Key Qualification & Experience:

Bachelor''s Degree in Telecommunications, Engineering, Computer Science, or equivalent experience.
Minimum of 4-7 years experience in Genesys Contact center solutions Implementation, Configuration and Support
Strong working knowledge and hands on in Contact center technologies -Genesys Cloud.

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Lead - Customer Interaction Suite