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Lead Application Support Engineer

Lead Application Support Engineer

Dtcc

6 - 11 years

13 - 17 Lacs

hyderabad

Posted:10 hours ago| Platform:

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Skills Required

programming knowledge base insurance software development data standards prototyping programming languages capital markets research life insurance technical support servicenow automation software solutions financial markets

Work Mode

Work from Office

Job Type

Full Time

Job Description

Pay and Benefits:

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Pension / Retirement benefits

Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:

Analysis of Applications Systems in order to prevent incidents from reoccurring

Expand knowledge base of operating procedures/runbooks for supported applications

Collaborate within the team to resolve application alerts and escalate as needed

Gather requested documentation in support of ongoing audits requests

Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed

Ensure automation produces expected results within stated thresholds

Monitor Dashboard to provide better visibility into potential issues and future outages

Analyze proposed application design and provide feedback on potential gaps to business requirements

Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed

Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

Minimum of 6 years of related experience

Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

ServiceNow knowledge or Experience in ServiceNow application preferred

EAS application support

Troubleshooting

Coordinating with Product/AD/ETE

Making sure all documentation is current and regularly updated

Training other team members

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Dtcc

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Jersey City NJ

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Lead Application Support Engineer