Software Engineer

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The ServiceNow Developer will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, ITAM and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations.

Your Primary Responsibilities:

• Assist in development and implementation of applications using ServiceNow platform capabilities
• Develop and implement integrations and workflows, using Flow Designer, legacy Workflow, Integration HUB, and REST
• Work closely with other senior engineers and product managers/Business System Analysts to understand detailed requirements and own your code to design, develop, test automation and delivery of high-quality products
• Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations
• Support execution of releases, product upgrades, modern technology deployments
• Provide 2nd level ServiceNow support, resolve incidents, Process Management and Project Coordination
• Perform peer reviews on the work of other team members, including the review of high-level designs, code, and test plans and results
• Effective communication skills, both written and verbal, with the ability to describe technical solutions to internal and external team members
• Experience with working in onshore/offshore team environment

Qualifications:

• At least 4 yrs. of software development experience with at least 2+ years in ServiceNow
• Bachelors or Masters in Computer Science or equivalent
• Certification in ITIL and one of the ServiceNow Implementation Specialist (CIS) ITSM, Discovery

Talents Needed for Success:

• Strong working knowledge in IT Service Management, and CMDB
• At least 2 yrs. of experience with JavaScript, HTML, AngularJS, REST APIs
• Familiarity with SDLC and Agile methodologies
• ServiceNow Platform/Scripting/APIs/Service Portal/Applications experience
• ServiceNow System Administrator (CSA) and Application Development (CAD)
• Excellent understanding of Service platform architecture, releases, and best practices
• ServiceNow Discovery, EM, ATFs, IT Asset Management and IT Operations Management
• Familiarity with Unix, Linux, Shell Scripting
• Practical experience with agile methodologies/tools