Lead Application Support Engineer

Culture at CloudifyOps:

Working with CloudifyOps is a rewarding experience. Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.

Role Requirements and Responsibilities:

Business Process Understanding

• Understand end-to-end NBFC business flows

  Loan Origination, Underwriting, Disbursement, Collections, Embedded Finance, and Customer Lifecycle

  .
• Work closely with business teams to translate operational issues into actionable technical insights.
• Support process optimization initiatives by identifying system bottlenecks or inefficiencies.

Application Support & Maintenance

• Provide L2/

  L3 support

  for core NBFC applications and integrations.
• Troubleshoot

  production incidents

  , perform root cause analysis (RCA), and ensure timely resolution and preventive actions.
• Monitor application health using

  DataDog

  , CloudWatch, and other observability tools.
• Handle

  incident, problem, and change management

  using ITIL best practices.

Technical Support & Configuration

• Work on

  API-based integrations

  (REST, JSON, Webhooks) across internal and external systems (3rd party integrations, Partner APIs).
• Perform

  SQL queries

  for data analysis, reconciliation, and issue verification.
• Collaborate with development teams to deploy fixes and enhancements.
• Support and maintain applications hosted on

  AWS

  (EC2, RDS, Lambda, S3, CloudWatch, etc.).
• Perform

  release validation, UAT support, and deployment verification

  .

Monitoring & Automation

• Implement and maintain

  application and infrastructure monitoring

  dashboards in

  DataDog

  .
• Develop

  automated scripts or workflows

  for proactive issue detection and alerting.
• Contribute to improving operational efficiency and reducing MTTR (Mean Time to Resolve).

Collaboration & Stakeholder Management

• Work cross-functionally with

  Business, Product, QA, and Development teams

  .
• Communicate effectively with

  NBFC business stakeholders, vendors, and partners

  for issue resolution.
• Prepare and maintain

  support documentation

  ,

  SOPs

  , and

  knowledge base articles

  .

Required Skills & Competencies

Technical Skills

• AWS Cloud Services:

  EC2, RDS, S3, Lambda, CloudWatch

• Monitoring Tools:

  DataDog (mandatory), Grafana, or similar tools

• Databases:

  SQL Server, MySQL, or PostgreSQL (strong SQL query and troubleshooting skills)

• APIs (mandatory):

  RESTful APIs, Postman testing, API integrations and troubleshooting

• Operating Systems:

  Linux/Unix fundamentals

• Scripting:

  Basic knowledge of Shell/Python scripting (preferred)

Business & Functional Skills

• Deep understanding of

  NBFC lending lifecycle

  Loan origination, underwriting, risk evaluation, disbursement, repayments, NPA management.
• Familiar with

  SME / SBA / LPD / LPA / Embedded Finance

  workflows.
• Contribution to automation and process improvement initiatives.
• Ability to analyze business incidents and map to corresponding tech failures.
• Exposure to

  Core Lending Platforms

  ,

  CRM systems

  , or

  Partner API integrations

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong verbal and written communication.
• Proactive, ownership-driven, and customer-oriented mindset.

Team player with the ability to work in high-pressure production environments.

Qualifications & Experience

• Education:

• Bachelors Degree in

  Computer Science / Information Technology / Engineering / MCA

  or equivalent.

• Experience:

• Experience in

  NBFC / Banking / Fintech

  domain is

  mandatory

  .

• Certifications (Preferred):

• AWS Certified Cloud Practitioner / Solutions Architect Associate
• ITIL Foundation Certification

Equal opportunity employer

CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category