Associate Director Software Engineering

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations

Your Primary Responsibilities:

• Manage development and implementation of applications using ServiceNow platform capabilities
• Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform
• Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution designProvide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption
• Manage and support execution of releases, product upgrades and technology deployments
• Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team
• Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables
• Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality
• Produce engineering metrics and drive efficiency in SDLC processes/teams
• Responsible for staffing, mentoring, and maintaining high performing engineering team
• Collaborate with onshore/offshore team environment across US/India time zones

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents needed for Success:

• 12+ years managing software development teams, with 4+ years in ServiceNow
• Bachelor's or Master's in Computer Science or equivalent
• Strong understanding of Service platform architecture, releases, and best practices
• Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF
• 5+ years with JavaScript, HTML, AngularJS, REST APIs
• Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB
• Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD)
• SDLC and Agile methodologies expertise
• Skilled in managing multiple priorities and project deliverables
• Excellent written and verbal communication skills to explain technical solutions clearly to various audiences

Preferred Skills

• IT Asset Management and Operations Management
• ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search
• Certifications: ServiceNow CIS ITSM, ITOM, Discovery, CMDB, CTA