Lead Analyst( Freshers)

Position: Lead Analyst (Full-Time, Non-Voice Role)

Are you an MBA graduate or an experienced professional with a passion for data-driven decision-making? We’re looking for a Lead Analyst to join our team full-time. In this strategic role, you’ll leverage data insights to support business growth, optimize operations, and influence key decisions — all through non-voice communication channels.

Key Responsibilities

• Analyze business data to uncover trends, patterns, and growth opportunities.
• Qualify and verify new leads through chat-based communication.
• Partner with leadership to design and implement strategic initiatives.
• Drive cross-functional projects focused on operational efficiency and process improvement.
• Create and present clear, data-backed reports and insights to stakeholders.

Qualifications & Skills

• MBA or equivalent postgraduate degree.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); familiarity with AI-powered sales tools is a plus.
• Strong analytical skills, problem-solving ability, and experience managing leads.
• Open to recent graduates and candidates with Customer Relations Executive (CRE) backgrounds.
• Immediate joiners preferred.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Communication skills: 1 year (Required)

Language:

• English (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person