Job
Description
Exp - 11 - 15 yrsBand C1 CBR - 240KLocation - Bangalore/ Pune/CoimbatoreServiceNow Architect The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.Responsibilities: 11+ years of experience in ServiceNow ITSM, ITOM modules. Planning, Designing & Implementation ServiceNow Event Management solution which includes Integration, Configuration along with Service Operations Workflow Enable the module inline to number of licenses required, understanding on license Integration of Different Monitoring sources through Connector Instances based and API based Deep understanding of domain concepts like SNMP Traps, servers, databases etc., for Integration understanding Event Field MappingCreation, modification and customization Event Rules and Alert Management rulesCreation, modification and customization Subflow and flow designer development and customization Alert Co-relation rulesCreation, modification and customization Reg-ex creation and customization Understanding of Java scripts Experience in Service Operations WorkspaceEnable, customize using UI builder and for List views and access Dashboards and ReportsCreation, modification and customization Event Management properties and their importance MID server Installation for Event Management capabilities Understanding of Metric Intelligence and Health Log analytics Able to create Remediation solutions using flows and external API/script calls Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support documentation, and release notes. Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance. Collaborate with Enterprise Architecture teams to ensure enterprise design decisions align with ServiceNow best-practices
Do
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions
Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions
Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation
Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations
Mandatory Skills: ServiceNow - Event Management.
Experience8-10 Years.
