Lead Administrator - L1

Role Purpose:Snow Developer

JD :- We are looking for skills with:

8-10 Years of experience required in ServiceNow Development

Service Now development - Business Rules, ACL, Script Include etc. Service Now - Service Portal Development. Basics of Survey Management Application. ServiceNow Scripting, Client scripts, Server Scripts, Ui policies, Service Catalog Knowledge, Flow Designer, Work Flow, Integrations ( REST ) , ACLs, Roles, PA Basics, Report Administration. ServiceNow implementation experience in ITSM module (Incident, Problem, Change). Working knowledge on Custom scoped application. ServiceNow Scripting (best practice), Client scripts, Server Scripts, Ui policies, UI Actions, Service Catalog Knowledge, Flow Designer, Integrations (REST), ACLs, Roles, Email actions, Notifications, Transform maps. Strong experience in developing Record Producer, Catalog Item and Service Portal. Implemented best practices for enhancing the performance of the team and maintaining pace with the current technological change and development. Excellent verbal and written communication skills with the ability to formulate and communicate concepts to both technical and non-technical audiences in a clear and effective manner. Keen to learn new skills as per demand.

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

    Mandatory Skills: ServiceNow - IT Service Management .

    Experience: 5-8 Years .