Job
Description
About The Role
Lead ITSM Developer for ServiceNow Projec WO Rate - 200k Location - Responsiblities:
Lead the development and implementation of ServiceNow solutions, ensuring alignment with business objectives. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Design, develop, and configure ServiceNow applications and modules. Provide technical guidance and mentorship to junior developers. Ensure the quality and performance of ServiceNow implementations through rigorous testing and code reviews. Develop and maintain documentation for ServiceNow processes and configurations. Stay up-to-date with ServiceNow best practices and advancements to continuously improve our ITSM capabilities. Manage integration with external systems and data sources. Participate in change management and incident resolution activities.
Experience Minimum 6+ years of relevantexperience in IT Service Management and ServiceNow development. Proven track record of leading ServiceNow implementations and teams. Experience with the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
Strong knowledge of ITSM best practices and frameworks Skills Proficiency in ServiceNow development, including scripting in JavaScript, Glide, and other relevant languages. Proper ServiceNow ITSM Certification is required. Excellent problem-solving skills and the ability to think strategically. Strong leadership and team management abilities. Effective communication and collaboration skills. Ability to manage multiple projects and prioritize tasks effectively. Knowledge of Agile methodologies and practices.
Do
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation
Mandatory Skills: ServiceNow - IT Service Management .
Experience5-8 Years .
