Laptop Service Engineer

Job Role: Laptop & Desktop Service Engineer1. Job Summary

A Laptop & Desktop Service Engineer is responsible for diagnosing, repairing, maintaining, and upgrading computers (both desktops and laptops). The role ensures that customer systems run smoothly, efficiently, and securely — either at the service center or at the client’s location.

2. Key Responsibilities

✅ Diagnosis & Troubleshooting

• Identify and resolve hardware and software issues in desktops and laptops.
• Troubleshoot problems related to booting, display, power supply, motherboard, RAM, HDD/SSD, keyboard, or other peripherals.
• Diagnose software and OS-related problems including Windows installation, driver issues, and antivirus setup.

✅ Repair & Maintenance

• Replace or repair faulty components (motherboard, hard disk, RAM, SMPS, keyboard, etc.).
• Perform regular maintenance, cleaning, and performance tuning of systems.
• Handle BIOS updates and system configuration.

✅ Installation & Configuration

• Install and configure operating systems (Windows, Linux, etc.).
• Set up new systems with required applications, drivers, and updates.
• Configure LAN/Wi-Fi, printers, and other network devices.

✅ Customer Service

• Interact politely and professionally with customers.
• Explain problems, solutions, and preventive maintenance to customers in simple terms.
• Maintain service records and customer feedback logs.

✅ Field Support (if applicable)

• Visit clients’ locations for onsite service and installations.
• Provide emergency repair support when required.

3. Required Skills

• Strong knowledge of computer hardware & peripherals.
• Basic understanding of networking (LAN, IP configuration, router setup).
• Good command over Windows installation & troubleshooting.
• Ability to use diagnostic tools and software utilities.
• Strong communication and customer-handling skills.
• Problem-solving and time-management abilities.

4. Educational Qualification

• Minimum: ITI / Diploma in Computer Hardware & Networking / Electronics
• Preferred: Graduate in Computer Science or related field
• Certifications like CompTIA A+, MCSE, or Hardware & Networking Diploma are added advantages.

5. Work Environment

• Service center or field-based work.
• Requires lifting and handling of computer equipment.
• Regular interaction with customers and team members.

Job Types: Full-time, Permanent

Pay: ₹1,000.00 - ₹12,000.00 per month

Work Location: In person