Communication & Interpersonal Skills Active Listening : Understand customer needs and concerns. Clear Explanation : Translate technical specs into benefits that make sense to non-tech-savvy customers. Empathy & Patience : Handle questions and objections respectfully. Technical Knowledge Product Knowledge : Understand specs like CPU, RAM, storage, GPU, screen size/resolution, battery life, etc. Operating Systems : Familiarity with Windows, macOS, ChromeOS, and Linux. Use Cases : Know how to match laptops to customer needs (e.g., gaming, business, student use, content creation). Customer Service Post-sale Support Knowledge : Guide customers about setup, warranties, and support. Handling Returns & Complaints : Maintain a helpful, solution-focused attitude. Building Loyalty : Encourage repeat business through good service. Job Type: Full-time Pay: ₹14,132.95 - ₹17,000.00 per month Ability to commute/relocate: T Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: Lead generation: 1 year (Preferred) total work: 1 year (Preferred) Marketing: 1 year (Preferred) Language: Tamil (Preferred) Work Location: In person