tele caller

Company Description

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Role Description

This is a full-time on-site role for a Tele Caller, located in Kolkata. The Tele Caller will be responsible for making outbound calls to prospective customers, handling inbound calls, providing information about products and services, identifying customer needs, and resolving any issues or complaints. The role also includes maintaining accurate records of customer interactions and transactions, following up on customer inquiries, and meeting targets and deadlines.

Qualifications

• Excellent verbal communication and interpersonal skills
• Strong customer service skills and the ability to handle customer complaints
• Experience in sales and telemarketing
• Proficiency in computer skills, including MS Office and CRM software
• Ability to work independently and handle stressful situations
• Relevant experience in telecalling or a similar role is an advantage
• High school diploma or equivalent; a bachelor's degree is a plus