Job
Description
L3 Operations Consultant – Azure & M365 Location: Bangalore (Work from Office) Work Hours: CST Shift (7:30 PM – 4:30 AM IST) Notice Period: Immediate to 30 Days Client Experience: Must have prior experience working with US clients Experience: 8+ Years About Terralogic Terralogic is a global IT services company focused on building technology solutions that drive digital transformation. With a foundation in innovation and scalability, we support enterprises across the globe to bring agility, stability, and efficiency to their operations. Role Overview We are looking for a highly skilled L3 Operations Consultant who can support and lead IT operations across Azure , Microsoft 365 , and on-premise infrastructure . You will act as the escalation point for L1 and L2 support teams, help resolve complex technical issues, and play a pivotal role in enhancing our service quality and customer experience. This role demands hands-on expertise, analytical thinking, and a proactive mindset. Key Responsibilities Provide Level 3 escalation support for technical issues across Azure and M365 environments. Own and resolve complex tickets raised by customers or alerting systems. Implement and manage IaaS, PaaS, Azure Automation, Logic Apps, and Power Platform solutions. Maintain infrastructure health – including backups, patching, and monitoring. Collaborate with L1/L2 teams to upskill and guide them in troubleshooting and operational best practices. Coordinate closely with clients to ensure minimal downtime and optimal service delivery. Create, update, and maintain internal knowledge base and SOP documentation. Participate in rotational on-call support and occasionally assist in after-hours operations. Ensure SLA compliance and customer satisfaction through timely issue resolution. Must-Have Qualifications Microsoft Certified (any 2 or more): AZ-700 , AZ-305 , MS-100 , MS-101 , M365 Enterprise Admin Expert Hands-on expertise in: Azure IaaS/PaaS, Azure AD, ARM Templates, Conditional Access M365 Suite, Defender for Endpoint, Compliance & Identity Networking protocols, Firewall configurations, VPNs, DNS/DHCP, etc. Strong knowledge of scripting (PowerShell, etc.) and automation tools Deep experience with hybrid environments and endpoint management Excellent troubleshooting, documentation, and client communication skills Prior experience working with Managed Service Providers (MSPs) is a plus Nice to Have Experience with VMware/Hyper-V and on-prem ADDS, DNS, IIS, etc. Familiarity with tools like Perfmon, Sysinternals, Wireshark, and packet tracing utilities Understanding of ITIL processes and SLA-driven support environments Why Join Us? Opportunity to work on high-impact US-based client environments Technically challenging role with real-time issue resolution exposure Collaborative work culture with continuous learning opportunities Stable career path in a company that invests in your certifications and growth How to Apply Step 1: Send your updated resume to shrutee.sharma@terralogic.com Step 2: Fill out the application form here: https://forms.gle/nGZs5WuYVMzKPkmRA You can also apply directly through LinkedIn, but completing the form will help us process your application faster. Show more Show less
