L3 Engineer - VMWare

• Design and participate in the deployment of resilient and high-performance infrastructure solutions in internal and public clouds as a Product Owner around VMWARE technology.
• Maintain production services in operational condition 24/7
• Provide level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve
• Work closely with global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment
• Manage, monitor and lead technical projects independently
• Participate in major projects as SPOC VMWARE Infrastructure

Responsibilities

• Lead, mentor and develop a team of Unix to achieve technical and operational excellence
• Foster collaborative environment that encourages knowledge sharing and innovation
• Supervise the maintenance, configuration, and optimization of Unix/Linux systems to ensure reliability and efficiency.
• Act as an escalation point for complex Unix related technical issues and outages
• Identify and address training and development needs, facilitating growth opportunities for team members.
• Set clear objectives, KPIs, and performance expectations for team members.
• Conduct regular performance reviews and provide constructive feedback.
• Provide insights and recommendations to senior leadership for operational improvements.

- Provide the expected expertise support VIRTUALIZATION VMWARE in order to maintain the Production IT environment in operational conditions.

- Automate and Industrialize the technical solutions that will be delivered

- Ensure that you always respect the BNP CIB security policies in force

- Work closely with the Nearshoring team in Madrid/Warsaw and ensure overall alignment with AMER and APAC

- Design products and services around the cloud by preparing product specifications and managing the Lifecycle

- Know how to evolve in a very dynamic environment that offers and promotes digital technologies and innovation.

- Be customer oriented

- Be independent and proactive.

• The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes:
• IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization
• CAAS (Container As A Service): Containers / Middleware / Sharepoint
• PAAS (Platform As A Service): Databases / Data Analtics
• Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation
• Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process
• For this position you will be integrated into the IAAS-VIRTUALIZATION team made up of around twenty EMEA people and in charge of products and services around virtualization technologies (VMWARE/NUTANIX) in a Production environment.
• Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies.
• Proficient in English.
• Good interpersonal and communication skills.

Business skills:

- Architecture (Mastered)

- Knowledge of Data (Mastered)

- IT development (Mastered)

- Computer tests (Expert)

- IT infrastructure (Expert)

- Management of production operations (Expert)

- Computer security and cyber security (Mastered)

- IT / Business Relations (Mastered)

Transversal skills:

- Analytical capacity (Expert)

- Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered)

- Ability to understand, explain and lead change (Mastered)

- Ability to define relevant performance indicators (Mastered)

- Ability to work with Agile methods (Mastered)

Behavioral skills:

- Ability to share/transmit knowledge (Expert)

- Be results oriented (Expert)

- Creativity & Innovation / Ability to solve problems (Expert)

- Ability to collaborate / teamwork (Expert)

- Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort.

- Provide technical guidance and mentorship to team members.

- Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager.

- Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.

- Able to work autonomously and as part of a team using strong analytical skills.

- Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude.

- Demonstrate a systematic and logical approach to problem-solving.

- Able to follow the banks standards, processes, and procedures.

- Escalating incidents internally or to 3rd party partners when required.

- ITIL 4 Foundation qualification.

Requirements [only in bullet points, technical & leadership & soft skills, nice to haves etc. on the same place, no splits]. Example:

• English (mandatory)
• Expertise on high availability environments.
• VMware vCenter Server versions 7.0 & 8.0
• ESXi Patching & Upgrade
• Vulnerability management
• VMware vSAN
• Affinity Rules
• Any Automation Skill
• Experience on Monitoring tools (OME, Dynatrace)
• Ability to work well under pressure, ability to work autonomous and in team environment.
• Good interpersonal and communication skills.
• Experience of delivering strategic priorities within strict timelines.
• Experience on production environment and support

VMware Certified Professional

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

• Ability to collaborate / Teamwork
• Communication skills - oral & written
• Client focused
• Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Ability to manage a project
• Analytical Ability
• Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

• At least 12 years
• Other/Specific Qualifications (if required)
• Participating in standby 7x24 as per the requirement
• Evaluate emerging system technologies and align their benefits with the business strategy of BNPP.