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0.0 - 1.0 years
1 - 3 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Job Description: Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at. Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities: Act as the first point of contact for corporate/enterprise customers of Trellix. Handle real-time voice calls and portal cases and respond in a timely manner. Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members expertise to deliver resolutions to customers in a timely manner Maintain a friendly, open, approachable, positive attitude. Willingness to work in 24x7 rotational shifts (including night shifts) is a must. Technical Skills: Basic understanding of Microsoft Windows technology with some exposure to Server operating systems. Basic networking knowledge. Beginner level knowledge on Linux is preferred. Knowledge of computer security procedures and protocol. Exposure to security concepts is an advantage. Communication Skills Excellent verbal & written communication skills is a MUST. Be able to effectively communication with global customers over phone & email.
Posted 1 week ago
2 - 7 years
1 - 5 Lacs
Jaipur
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dell EMC SAN Architecture and Design Good to have skills : Backup and Recovery Systems Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and troubleshooting at basic and intermediate levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Provide L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation for system configurations. Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: Must To Have Skills: Proficiency in Dell EMC SAN Architecture and Design. Good To Have Skills: Experience with Backup and Recovery Systems. Strong understanding of storage area networks (SAN) architecture and design principles. Knowledge of backup and recovery systems and best practices. Experience in configuring and maintaining Dell EMC storage solutions. Ability to troubleshoot and resolve issues related to SAN infrastructure. Additional Information: The candidate should have a minimum of 2 years of experience in Dell EMC SAN Architecture and Design. This position is based at our Jaipur office. A 15 years full time education is required.
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Ahmedabad
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dell EMC SAN Architecture and Design Good to have skills : Backup and Recovery Systems, No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services. Implement technology at the operating system-level. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain production and development systems. Collaborate with team members to resolve technical issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Dell EMC SAN Architecture and Design. Good To Have Skills:Experience with Backup and Recovery Systems. Strong understanding of storage area networks. Knowledge of data backup and recovery processes. Experience in designing storage solutions. Familiarity with Dell EMC storage products. Additional Information: The candidate should have a minimum of 3 years of experience in Dell EMC SAN Architecture and Design. This position is based at our Ahmedabad office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
10 - 15 years
5 - 10 Lacs
Bengaluru, Hyderabad
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Information Security Incident Response Analyst is an advanced subject matter expert, responsible for detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments). This role acts as the technical second responder for the team and supports the work of technical staff from various business areas, as well as third-party technical experts. The Senior Information Security Incident Response uses their technical competencies of systems and automated mechanisms to detect unauthorized activity on company information assets. What you'll be doing Key Responsibilities: Manages the prevention and resolution of security breaches and ensure incident and problem management processes are initiated. Performs access management activities according to the policy. Implements and discusses security service audit schedules, review access authorization and perform the required access controls and testing to identify security weaknesses. Interacts with a global team of Cyber Security Analysts and specialists. Manages 2nd level triaging of security alerts, events, and notifications. Manages notifications of internal and/or external teams according to agreed alert priority levels, and escalation trees. Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders. Follows and updates established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified. Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults. Maintains an understanding of current and emerging threats, vulnerabilities, and trends. Knowledge and Attributes: Advanced understanding of End Point Protection Software. Advanced understanding of Enterprise Detection and Response software. Advanced knowledge of technological advances within the information security arena. Advanced understanding of inter-relationships in an overall system or process. Advanced knowledge of information security management and policies. Advanced understanding risk management principles and frameworks is crucial for prioritizing and addressing security incidents Advanced understanding of the organization's business operations, goals, and objectives enables the analyst to align incident response efforts with the broader business strategy. Ability to effectively communicate technical information to both technical and non-technical stakeholders, and end-users, as well as working with cross-functional teams during incident response. Ability to think critically, analyze information, and solve medium to complex problems. Academic Qualifications and Certifications: Bachelor’s degree or equivalent in Information Technology, Computer Science or related preferred. SANS GIAC Security Essentials (GSEC) or equivalent preferred. SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent preferred. SANS GIAC Certified Incident Handler (GCIH) or equivalent preferred Required Experience: Advanced experience in a Technology Information Security Industry. Advanced experience or knowledge of SIEM and IPS technologies. Advanced experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors. Workplace type : Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dell EMC SAN Architecture and Design Good to have skills : Backup and Recovery Systems Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across all server and network areas. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of production and development systems.- Perform regular maintenance and updates on software products.- Troubleshoot and resolve hardware and software issues.- Configure services on various platforms.- Implement technology at the operating system-level.- Collaborate with vendors and brands for software solutions.- Provide L1 and L2 troubleshooting support.- Manage and maintain server and network areas. Professional & Technical Skills:- Must To Have Skills:Proficiency in Dell EMC SAN Architecture and Design.- Good To Have Skills:Experience with Backup and Recovery Systems.- Strong understanding of storage area networks (SAN).- Experience in designing and implementing Dell EMC SAN solutions.- Knowledge of backup and recovery systems.- Familiarity with server and network configurations.- Ability to troubleshoot hardware and software issues.- Proficient in operating system-level implementation. Additional Information:- The candidate should have a minimum of 5 years of experience in Dell EMC SAN Architecture and Design.- A 15 years full time education is required. Qualifications 15 years full time education
Posted 3 months ago
2 - 7 years
1 - 5 Lacs
Jaipur
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dell EMC SAN Architecture and Design Good to have skills : Backup and Recovery Systems Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and troubleshooting at basic and intermediate levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Provide L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation for system configurations. Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: Must To Have Skills: Proficiency in Dell EMC SAN Architecture and Design. Good To Have Skills: Experience with Backup and Recovery Systems. Strong understanding of storage area networks (SAN) architecture and design principles. Knowledge of backup and recovery systems and best practices. Experience in configuring and maintaining Dell EMC storage solutions. Ability to troubleshoot and resolve issues related to SAN infrastructure. Additional Information: The candidate should have a minimum of 2 years of experience in Dell EMC SAN Architecture and Design. This position is based at our Jaipur office. A 15 years full time education is required.
Posted 1 month ago
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