L2 Support Engineer: Fusion Risk Management & Salesforce

8 - 13 years

30 - 35 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title:

L2 Support Engineer Fusion Risk Management & Salesforce

Location:

Gurugram (Preferred) / Bangalore

Experience:

8–11 years

Notice Period:

Maximum 60 days (in-flight candidates preferred)

Work Hours:

  • Primary Shift: 3:30 PM – 12:00 AM IST
  • Secondary Shift: 1:30 PM – 10:00 PM IST

Job Summary:

Salesforce

Key Responsibilities:

Application Support and Maintenance

  • Provide L2 production support for Salesforce and Fusion Risk Management applications.
  • Perform detailed impact analysis and resolve incidents in a timely manner.
  • Handle application maintenance, configuration changes, upgrades, and recovery activities.
  • Work closely with business analysts, subject matter experts, and technical teams to provide quick fixes and long-term solutions.
  • Maintain comprehensive documentation of incidents, solutions, and processes.

Fusion Risk Management (FRM)

  • Administer and support Fusion Risk Management modules including

    Operational Resilience

    ,

    Business Community

    , and

    Operational Risk Management

    .
  • Manage configurations such as profiles, permission sets, custom objects, fields, and flows.
  • Coordinate with internal stakeholders to ensure system performance and reliability.
  • Contribute to the development and implementation of recovery and resilience plans.

Salesforce Support

  • Provide functional and technical support for Salesforce applications including

    Sales Cloud

    ,

    Financial Services Cloud

    , and

    Experience Cloud

    .
  • Perform data imports and exports using Salesforce Data Loader.
  • Support API-based integrations and data processes using ETL tools (Informatica IDMC preferred).
  • Ensure stability, performance, and proper maintenance of production and non-production environments.

Risk and Incident Management

  • Identify potential IT operational risks and propose mitigation measures.
  • Lead or support incident response, problem analysis, and resolution activities.
  • Ensure adherence to ITIL practices for incident, change, and problem management.
  • Support technology recovery and business continuity initiatives.

Continuous Improvement

  • Recommend process enhancements and automation opportunities.
  • Contribute to knowledge sharing and documentation to build a self-sufficient support team.

Mandatory Technical Skills:

  • Hands-on experience with

    Salesforce

    platforms (Sales Cloud, Financial Services Cloud, Experience Cloud).
  • Experience with

    Fusion Risk Management

    , specifically

    Operational Resilience

    ,

    Business Community

    , and

    Operational Risk Management

    modules.
  • Strong knowledge of

    Salesforce Data Loader

    ,

    API integrations

    , and

    ETL tools

    (Informatica IDMC preferred).
  • Understanding of

    ITIL

    processes and service management best practices.
  • Strong analytical, troubleshooting, documentation, and communication skills.

Preferred Skills:

  • Experience in

    Business Continuity

    ,

    Crisis Management

    , or

    Technology Recovery

    .
  • Professional certifications such as

    MBCI, ABCP, CFCP, CBCP

    .
  • Salesforce Administrator

    or

    Developer certification

    .

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