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L2: Senior Customer Service @WorkFromOffice @Indore

1 - 4 years

1 - 3 Lacs

Indore, Madhya Pradesh, India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Problem Solving Escalation Management Team Collaboration Technical Support Documentation Skills crm software Data Analysis Product Knowledge Process Improvement Customer Retention

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking a dedicated and experienced Senior Customer Service Representative to join our team in Indore. The ideal candidate will have 1-4 years of experience in customer service and a passion for helping customers. This role involves managing customer inquiries, providing accurate information, and ensuring a high level of customer satisfaction. Responsibilities Manage and resolve customer queries and complaints efficiently and effectively. Provide accurate information about products and services to customers. Document customer interactions and maintain detailed records of customer feedback and issues. Collaborate with team members and other departments to enhance customer experience and satisfaction. Identify trends in customer inquiries and suggest improvements to processes and services. Skills and Qualifications Bachelor's degree in any field. 1-4 years of experience in customer service or related fields. Strong verbal and written communication skills in English and Hindi. Proficiency in using customer service software and CRM systems. Ability to handle challenging customer interactions with patience and professionalism. Strong problem-solving skills and attention to detail. Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

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