L2 Intune

Role & responsibilities

Handle technically challenging and politically sensitive customer situations

• Strong communications skills Excellent spoken and written English communication skills

• Effective, polished interaction with customer to gather information quickly; explain

customer responsibilities in resolving issue; communicate next steps and status; and inspire

confidence

• The successful Support Engineer has the drive and intellectual horsepower to resolve

difficult customer issues; directly supports customers through telephone, email, and chat

services as applicable

• Demonstrable troubleshooting skills and Cross-team collaboration

Key Responsibilities

Response and Resolution :

• You review, investigate and solve customer technical issues, collaborating within and across teams

and leveraging troubleshooting tools and practices

Readiness :

• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and

resolve customer issues, through training and readiness.

Product/Process Improvement :

• You identify potential product defects and provide feedback to more senior engineers,

contributing to Microsoft product improvements

Mandatory Skills : Microsoft Intune, Mobile Device Management and Mobile Application

Mangement, Device Enrollments,Windows Autopilot, Application packaging and deployment.

Windows Updates Deployment.

Additional Responsibilities:

• Onboarding and Offboarding Windows, iOS, Mac OS, Android devices to Intune and

scheduling Software Updates via Microsoft Intune.

• Create, maintain, update, deploy and delete configuration policies such as Device

restrictions, Wi-Fi profile, Domain join profile etc.

• Extensive Experience in designing and Implementation of Windows Autopilot using Intune

and implementing Co-management.

• In-depth knowledge of Endpoint Security Policies such as Firewall Policies, Attack surface

Reduction, Disk Encryption Policies.

• Experience in PowerShell Scripting, DHCP, DNS and implementing Co-Management with

Intune.

• Provide support for End users to design, install, administer, and optimize Microsoft Windows

Updates and related components to achieve and maintain high performance of business

applications.

Preferred candidate profile

Perks and benefits