L1 Support Engineer

Yubi, formerly known as CredAvenue, is leading the way in revolutionizing global debt markets by facilitating the flow of finance between borrowers, lenders, and investors. As the world's possibility platform for discovering, investing in, fulfilling, and collecting debt solutions, Yubi offers a plethora of opportunities and empowers individuals with the necessary tools to seize them. Having achieved the milestone of becoming India's fastest-growing fintech startup to enter the unicorn club in March 2022 through a Series B fundraising round of $137 million, Yubi has been on a transformative journey since its inception in 2020. Our vision is to leverage technology to deepen and transform the global institutional debt market, and our two-sided debt marketplace serves as a hub for institutional and HNI investors to connect with corporate borrowers and debt products seamlessly. With a range of platforms such as Yubi Loans, Yubi Invest, Yubi Pool, Yubi Flow, and Yubi Co.Lend, we offer innovative solutions that disrupt the traditional debt ecosystem and pave the way for digital finance. Currently, Yubi has onboarded over 4000+ corporates, 350+ investors, and facilitated debt volumes exceeding INR 100,000 crore. Supported by prominent investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed, and Lightrock, Yubi is at the forefront of reshaping the debt platform landscape globally. Our dedicated team of over 700 individuals is committed to driving impactful change and creating a purposeful impact in the world of debt. As we continue to expand our operations, we are looking for a skilled Desktop / L1 Support Engineer to join our IT team. The ideal candidate will be a self-motivated individual with a solid background in hardware and software troubleshooting, exceptional customer service skills, and the ability to thrive in a dynamic work environment. The Desktop Support Engineer will play a crucial role in providing technical assistance to end-users, resolving desktop issues, and ensuring the smooth functioning of our desktop environment. Key Responsibilities: - Acting as the primary point of contact for end-users encountering technical problems with their desktops, laptops, or peripherals. - Ensuring workstation compliance by driving adherence to security controls and achieving 100% compliance. - Diagnosing and resolving basic hardware and software issues, including restarting devices, reinstalling drivers, running diagnostics, and performing network troubleshooting. - Providing hardware support by assisting with installations, repairs, or replacements, such as setting up new computers, installing hardware components, and connecting peripherals. - Offering software support through installations, updates, or troubleshooting, including operating systems, applications, and software settings. - Maintaining accurate incident records and resolutions in a ticketing system or knowledge base. - Escalating complex issues to higher-level support teams when necessary and communicating effectively with end-users throughout the support process. Qualifications: - Minimum of 2 years of experience in a desktop support role. - Proficiency in Windows and macOS operating systems. - Strong troubleshooting skills for hardware and software. - Excellent customer service, communication, and problem-solving abilities. - Certification in CompTIA A+, Network+, or Microsoft Certified Desktop is a plus. Join us at Yubi and be a part of our dynamic team that is shaping the future of debt markets and making a meaningful impact in the global financial industry.,